Excellent
Based on 9,926 reviews
WellBefore4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
kristin W.
Masks are very comfortable.They give me confidence of protection.
Reply from WellBeforeMar 27, 2023
Thank you for sharing your experience, Kristin! We’re happy to hear that you are happy with the quality of our products! Keep safe. :)
Grammy
excellent products
Reply from WellBeforeMar 27, 2023
Thank you for sharing your experience, Grammy! We’re happy to hear that you are happy with the quality of our products! Stay safe. :)
Mike and Cathy W.
The ordered COVID masks arrived in a reasonable timeframe. The company does a good job of keeping the customer informed regarding product delivery. The only thing I wish is that there would have been more availability of the adjustable masks.
Reply from WellBeforeMar 25, 2023
Hi M! Thank you for sharing your experience with our masks, we are happy to know that they arrived in a timely manner. We are constantly growing and working on having as much stock to offer to our customers, your feedback means a lot to us. We hope we will continue to doingn business with you in the future. So please stay safe. Kind regards!
LS
Great product and service. We had difficulty finding masks to fit my daughter until we tried WellBefore. Perfect and consistent fit.
Reply from WellBeforeMar 25, 2023
Thank you, L! We are so happy to know that you have found the perfect fit for your daughter in our masks. We are so happy to continue providing you with high-quality products. Please be safe and we hope you have a great weekend!
TIM
High quality masks. This is the only place I buy masks.
Reply from WellBeforeMar 25, 2023
Thank you for sharing your experience with us T! We really appreciate your loyalty and for trusting us as your PPE supplier. We are so excited to keep doing business with you in the future. Please stay safe and have a wonderful weekend!
Mary D.
I have never received my order
Reply from WellBeforeMar 25, 2023
Hi Mary, Thanks for reaching out to us. We're sorry to hear that you haven't received your order #853895 yet, and we understand the frustration. We kindly ask you to let us investigate the reason for the delay. We’ll place a claim with UPS, and compensate you with one of the following options. Please pick any: 1. We can replace your original order with any other product(s) of your preference. The timeframe to receive replacements is the same as regular shipping: approximately 5-15 business days. Please confirm if the address is correct: Mary Davison 3949 S Ames Way Denver CO 80235 United States 2. We can provide you with one of our WellBefore gift cards in the same amount as your original order. You can then use that credit to purchase other, similar products. 3. We can provide a full refund via your original payment method. Processing a refund may take anywhere between 4 and 30 business days. Let us know if you have any questions and thank you for being a valued customer. We're here for you. Kind regards.
BB
We've been ordering KN-95 masks from WellBefore for about 3 years now. We've consistently received a well-made product at a reasonable price, with quick shipping and responsive customer support. It's obvious that this company cares about its customers. Recommended 100%!
Reply from WellBeforeMar 25, 2023
Thank you for the kind words and 5 stars. We're so happy to hear of your good review. We're always here for you! Stay safe!
Heather R.
This was my first and only experience with WellBefore. I contacted customer service after my order had been delayed because of bad weather. They weren't helpful. Instead of providing good customer service, he offered to cancel the upcoming orders I had requested. At least I wasn't stuck with more orders from a company that's customer service is terrible.
Reply from WellBeforeApr 10, 2023
Hi Heather, we are sorry to know our service was of no help. If you allow us to clarify, we always aim to provide the best service as possible, which includes among others, to verify the best solution for your orders. That is the reason why, after checking your order followed its normal transit, we offered to wait a bit longer as the package was about to be delivered, plus to freeze your subscription until this order has been solved. Fortunately, the order was reported as delivered the next day you've reached out according to the courier's information, for which we are happy to know you received your package, as no other communication arrived. afterwards. We hope this had clarified things out, but if you have any other, do not hesitate to reach out to our customer service lines, and we will do our best to provide a better experience. Best regards,
