Excellent
Based on 9,926 reviews
WellBefore4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Barbara
I love the cone shaped mask. Good seal, comfy. I wish it came in more colors, not just neutrals. The kind that’s more horizontal does come in great colors and prints, but the interior gets fuzzy and itchy , so it’s unwearable.
Reply from WellBeforeSep 23, 2022
Thank you so much Barbara for sharing your experience with us. One of our team members will reach to you to learn more about your issue.
Chris V.
Great masks, reliably quick delivery!
Reply from WellBeforeSep 23, 2022
Thank you for your feedback, Chris! We're happy to see you enjoy our products are trust their quality as well as our services. Stay safe!
Regina S.
The masks I bought are excellent.
Reply from WellBeforeSep 23, 2022
We're so glad to hear the masks worked well for you! Thank you for the wonderful share, Regina. We're always here for you! Stay safe!
Cinzianyc
Mask are not one size fits all these are secure and the adjustable loops makes them ever more comfortable. Delivery was acceptable. Didn’t do subscription as wanted to test out first am pleased.
Reply from WellBeforeSep 23, 2022
Thank you so much for the wonderful feedback. Your safety and satisfaction mean the most to us. We're always here to provide only the best for you! Stay safe!
Kathleen G S.
I was told the problem was my fault.
Reply from WellBeforeSep 23, 2022
Hi Kathleen, we are sorry to know you felt that way with our explanation about the mailing process, but if you allow to repeat ourselves, after reading your comment you did not receive a reminder about the next charge of the subscription you had with some of our masks, we clarified the following: "We are so sorry to hear of the issue experienced. Our system automatically sends reminders before shipment as well as the confirmation. However, it is quite possible that these may have gotten lost in the mail or perhaps automatically sent to the SPAM/JUNK folder as some of our emails do get sent there sometimes." By any means we try to blame our customers, and we considered this message explained the situation was more related to some emails' set ups, no from their owners, but if you consider any part of this message says it was your fault, please let us know so we can amend ourselves. Stay safe.
Linda D.
My friend recommended these masks so I ordered them in the medium size. When they arrived, they were too small. I called the company and they exchanged the masks for the large size. I love these masks. They are comfortable and don't hurt my ears. The Customer Service was outstanding. Highly recommend.
Reply from WellBeforeSep 22, 2022
Thank you for the recommendation, Linda! We’re happy to hear you found the best masks that are working well for you! Stay safe. :)
Megan W.
I have been ordering KN95 masks from WellBefore during the Covid epidemic. The masks are well made and comfortable. I had a subscription to receive a certain number at regular intervals. I particularly appreciated the fact that I was notified before the date and given the chance to change my order based on my current needs. I highly recommend WellBefore.
Reply from WellBeforeSep 22, 2022
Dear M, Thanks for these lovely words, we are so pleased to know that our masks and our subscription option did provide you with the experience expected. Thanks again for choosing us as your trusted source. We are more than glad to keep providing you with a stellar service for your satisfaction. Best regards!
Lee Ann M.
Great masks! Fit well, look great, and have rubber adjuster beads on the elastic to help with fit. A lot of packaging, though, and I felt like I had trouble slowing down the subscription deliveries and now I have a big stockpile. That might be my fault, though
Reply from WellBeforeSep 22, 2022
Dear L, Thanks for your honest feedback about our products and services. It`s amazing to know that you are very pleased with the features of our masks. Thanks again for your business. A team member will contact you shortly in order to provide you with further regarding your subscription. Stay safe!
