Excellent
Based on 9,926 reviews
WellBefore4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
B.
The only masks I use. Easy to breathe with them. Strings around ears are Comfortable but secure and always feel safe
Reply from WellBeforeJul 27, 2022
Hi B. Harriman. We're happy to see you're satisfied with the masks and find them comfortable. We look forward to keep hearing from you. Have a great day and stay safe.
A. H.
The mask sizing didn't work out for me, and I tend to struggle with finding smaller masks that fit my needs. Customer service not only responded quickly, but processed an order for the right product and waived the need to return the remaining products I had.
Reply from WellBeforeJul 26, 2022
Dear A.H. Thanks for leaving this great feedback, we are honored to keep providing you with a stellar service that you can rely on. Thanks for choosing us as your PPE supplier. We are here for you. All the best!
Traveling M.
I am very pleased with the quality and selection of the masks. I am able to get masks that fit everyone in the family. Purchasing was simple and the items arrived in good time.
Reply from WellBeforeJul 26, 2022
Dear Traveling Mom, We are so glad to hear that you and your beloved ones are very pleased with the quality of our products. Thanks again for trusting us, we are more than glad to keep providing you with a superior customer experience. We hope to serve you again soon. Stay safe!
Lisa
Not happy. The masks received were different than my first order. The packaging was in poor clear plastic with no logo. Didn't feel safe to use as the items werent concealed well. A set of masks had holes in the actual packaging and another set were way too large. They were supposed to be regular fit but were falling off of our faces. We compared to the other ones we ordered in same order just different color and the fit was completely different. We were clearly sent a larger size. Upset that we wasted all of that money because you wouldn't refund for such horrible items received. The only way to refund was for me to drag my children into a return center after packaging up. Huge inconvenience. Not helpful to the customer. Won't be ordering again.
Reply from WellBeforeJul 26, 2022
Hi Lisa, we are sorry to know you had this bad experience with our products. After doing a check up on this case and the previous one where you replied reporting the masks arrived in bad conditions due shipping, we did our best to provide the return label for that order as well, however, we never heard back from you, which happened as well in this case too, and section where the masks required to be returned was not of your like was more evident this time. We are afraid that, in cases like the ones you exposed, our policies mention the return of the products is a must, and is a regular section many other retailers, like Amazon, applies so we can help out with any requirement. We are sorry if you feel returning the products back due to discomfort for a refund, exchange or credit was an inconvenience to you. We wish you the best and to stay safe.
Robert R.
This mask is very comfortable. Will reorder
Reply from WellBeforeJul 26, 2022
Dear R, We are so glad that you can be pointing out our masks as comfortable. Thanks again for your preference. It`s our pleasure to serve you. Kind regards!
RN
I really like the black KN95 masks. They were a bit large for my face, but I just made a knot in the elastic behind each ear to tighteb and they are fine. Quick shipping and quality!
Reply from WellBeforeJul 26, 2022
Thank you for your kind feedback! We're happy to hear you've been able to find a way to use your acquired product. Should you ever run into any issues, feel free to contact us at any time through any of our platforms. We will always be here for you. stay safe!
Linda M.
My friend shared these masks with me and I liked them so much I bought a pack of them. They are comfortable, well made, and attractive with pretty colors. And the company has great customer service.
Reply from WellBeforeJul 26, 2022
Thank you for your kind words and appreciation Linda! We're happy to see you're satisfied with us as a company. It makes us very happy to be your choice for PPE and medical supplies. We will always be here for you. Stay safe!
Nitish K.
I've ordered masks from WellBefore multiple times, because they're so effective. My parents, who are doctors, take several for use at work every time they visit, because these masks are better than the ones they get at their workplace. And they're comfortable enough to wear for a full day!
Reply from WellBeforeJul 26, 2022
Wow, thank you for sharing your experience, Nitish! We’re happy to hear the products are working well for you and your doctor parents! Stay awesome and safe. :)
