Excellent
Based on 9,926 reviews
WellBefore4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Shannon K.
Very pleased with my experience with WellBefore. All items delivered in a timely fashion as promised. All items received were as described and packaged well. Product cost was reasonable given the current market.
Reply from WellBeforeJun 7, 2022
We're super grateful for this review, Shannon! We know how important our products are to the well-being and health of our customers. Stay safe. :)
melissa F.
Products were timely and high quality- costumer service was responsive and ensured I got the right product or a refund
Reply from WellBeforeJun 7, 2022
We appreciate you for sharing your experience! We’re happy to hear the products are working well for you! Stay safe. :)
Phyllis
I like the gloves. They seem to be of good quality. The company is good company to do business with.
Reply from WellBeforeJun 7, 2022
Thank you for the awesome review! We’re glad to hear that the gloves met your standards. Stay safe! :)
JL
I’ve ordered from WellBefore several times and highly recommend them. Their customer service is also outstanding. I made a mistake with an order and reached out for a return. The team responded quickly and helped resolve my issue. They even sent me a replacement free of charge.
Reply from WellBeforeJun 7, 2022
Thank you for the recommendation! We’re happy to hear that you are satisfied with our services and that the products are working well for you! Take care. :)
Jan
I really love these mask! They are comfortable, breathable & affordable.
Reply from WellBeforeJun 7, 2022
We totally agree that these are very comfortable! We’re happy to hear that you are happy with the quality of our products! Take care, Jan. :)
Deb S.
These are the best kn95 masks that I've found. The only frustration is that my glasses still do become fogged up occasionally. But I've tried many different masks and the WellBefore masks have been the best.
Reply from WellBeforeJun 7, 2022
We’re happy to hear that you are happy with the quality of our products! Thank you for this review, Deb. Stay safe. :)
Elsie W.
Fit exactly as expected. Great purchase I can rely on. Consistent communication over shipping and tracking. Have placed several orders for my kids who need smaller-than-adult-size KN95s. So relieved to have this company in our lives!
Reply from WellBeforeJun 7, 2022
Elsie, we super appreciate this wonderful review! We’re happy to hear the products are working well for you! Take care :)
Karen
My order was shipped promptly, but tracking indicated that it was clearly stuck in transit. Company wouldn't do anything till the required 10 days had elapsed. Once that happened, they shipped a replacement quickly. When the masks did arrive, I found they didn't fit me, too big in one direction, too small in another. The ear loops were not adjustable, which was part of the problem, and a disappointment. I'd return them if I could.
Reply from WellBeforeJun 8, 2022
Hey Karen, we are sorry to know your masks didn't fit that well. If you allow us to clarify, we ask our customers to wait at least 7 business days as this is the standard period we, both the courier and us as the company using their services, detected it takes an order to be considered as lost in transit (although some orders can arrive even after this time), and according to the carriers, due to the volume of packages they have to handle on a daily basis, some tracking numbers don't receive an update, even if they are currently in transit. After this time, we are able to process an immediate reshipment if the customer needs it, and all we ask in exchange is a bit of patience while we investigate and check with the courier. We hope this information had clarified things, and if you need further assistance, do not hesitate to reach out to us in the future through our customer service channels. We are 1 click away to provide assistance. Best regards,
