Excellent
Based on 9,926 reviews
WellBefore4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Barbara
This is a great mask!!! Very well made and I feel very safe and comfortable wearing it, even while I am tango dancing. High recommend this product and company.
Reply from WellBeforeMay 24, 2022
Thank you for the recommendation, Barbara! We’re happy to hear the products are working well for you! Take care. :)
Satisfied C.
Great service and order recieved before date
Reply from WellBeforeMay 24, 2022
Awesome experience, thank you for sharing! We’re happy to hear the products arrived before the ETA. Take care. :)
K.S.
Their KN95 masks are counterfeit. True KN95 masks have the following clearly printed on each individual mask: "KN95", the factory or brand name, and either GB2626-2019 or GB2626-2006 to show approval. The masks I received didn't even have a brand or factory name let alone the approval codes. When I called WellBefore to address the issue, the representative was coughing so hard she could barely get through her sentences. I'll let you draw your own conclusions. I returned immediately.
Reply from WellBeforeMay 24, 2022
Hi Kathryn, we are sorry to know you had this issue with our products and service. If you allow us to clarify a few points: our masks are 100% authentic and are standardized with the GB2626-2019 standard and this can be found on the masks (on the low middle edge of the mask), the paper we put in each individually wrapped, and in the packaging. However, if this can't be found in the said part of the mask, we consider those as defectives since they didn't come with the markings, and we can always replace them if the customer ask for them and send pictures to help out and process it. Finally, we are sorry our agent was affected by her asthma that moment she took care of your case, and she did her best to avoid this affected the service working from home and providing the refund you requested and we understood the reasons. No questions asked. We hope this had clarified your concerns, and we are sorry this time we failed in helping as you expected. Stay safe.
TWF
These are the perfect sized masks for my 6 year old grandson. They are comfortable enough for him to wear one all day and we know they are keeping him safe. Thanks for a great product.
Reply from WellBeforeMay 23, 2022
Thank you for your continued support and wonderful review, TWF! We’re glad to hear that the masks are working well for your grandson! Take care. :)
Justine B.
Delivery went missing. WellBefore said they would replace the missing package; they never did.
Reply from WellBeforeMay 23, 2022
Dear Justine, we are sorry to know we weren't able to process the replacements on time. After doing an evaluation, we have processed the reshipment as requested. However, after processing it, we received a notification one of the items ran out of stock and sent you a new message immediately, waiting for your confirmation on the replacement we suggested, but never heard back from you, even with the 3 notifications/reminders we have sent you. We'll be sending you another reminder hoping we can still do a reshipment to help out. We will be looking forward to hearing from you.
Daniela A.
I love buying from well before and I really trust their products. Before I used to buy the big box of masks from costco. But, when costco stopped selling them, I came to wellbefore. Even though they are the same type of mask (black, 3 ply) I can immediately tell the ones from wellbefore are a lot better quality. The costco ones are flimsy and thin, and the wellbefore masks are thicker and just overall feel better quality. There is a price difference for sure.. but I don’t mind paying the difference for better quality masks.
Reply from WellBeforeMay 23, 2022
Hey Daniela! Thank you very much for reviewing your experience with our products. As a family-owned business, we sincerely understand just how important it is to have quality products to rely on. Furthermore, it is our pleasure to provide high quality at an accessible offer. We will always be here for you ready toa assist at any time. Stay safe!
US
These are comfortable and fit well!
Reply from WellBeforeMay 23, 2022
It is always a relief knowing our customers are satisfied with the fit of the masks. Thank you for your feedback and rating, we will always be here for you. Stay safe!
No N.
Great product and excellent service! Great selection of sizes too!
Reply from WellBeforeMay 23, 2022
Thank you so much! We're happy to heal you feel this way and appreciate the feedback as well as the rating given. Stay safe.
