Excellent
Based on 9,926 reviews
WellBefore4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Joyce M.
Company has been great to work with. Good product and website very intuitive.
Reply from WellBeforeMay 20, 2022
We're so glad you found us Joyce! Thank you so much for this awesome feedback! We're very grateful and we're always here to provide the best. Stay safe!
Satisfied C.
WellBefore has been a key element in our family’s ability to cope with the more than two years of the COVID-19 pandemic. They have consistently provided high quality masks that come in different sizes and styles to accommodate our needs. WellBefore provides quality products at reasonable prices in a forthright and efficient manner. If an item is out of stock, they will alert you as soon as it becomes available.
Reply from WellBeforeMay 20, 2022
Thank you very much for your feedback! We're happy to hear the experience with the product acquired went well and that you are satisfied with it. It is always our pleasure to provide quality products our dear customers can rely on. Stay safe!
Munira A.
Excellent customer service! I did not receive my order of N95 masks, even though the USPS tracking showed it was delivered. When I posted a review about the same, they instantly shipped me another package free of charge. Throughout my interaction with the customer support via email, they were very responsive, quick to reply, eager to help, and kept following up till I received my order.
Reply from WellBeforeMay 19, 2022
Hi Munira, We are glad that you are happy with our customer service as we work every day to provide the best experience to our customers. Your honest feedback is truly appreciated by us and it makes us happy that we could find a solution for you. We look forward to keep hearing from you. Stay safe.
Emily
My son loved the size Petite Small kn95 3D masks, however, they changed from 5 layers down to 4, and while the filtration is the same, and the measurements are the same, the thinner material makes the masks fit differently on his face and he is unhappy. I wish they had kept the old style. I now have to search for another mask that he will be happy with, because if he's not happy wearing it, it's less likely to stay on and protect him.
Reply from WellBeforeMay 20, 2022
Hi Emily, thanks for letting us know your feedback about the masks. Our job is to always find the perfect balance between comfort and protection, the reason for which we will be always analyzing the bests ways to make a perfect balance. We hope that, when you decide to test us out again in the near future, we have made a better option for our customers and your son can be happy again. Regards
Susan M.
I had a tough time getting thru the order form
Reply from WellBeforeMay 20, 2022
Hi Susan, we are sorry to know you had a hard time that one time for your purchase. Please note we made sure to solve the issue right away we detected it, and it didn't last more than 1 hour, and we are making sure this won't happen again. It's a shame to know this one time affected your whole experience including the previous 2 purchases, if you ever need anything, never hesitate to reach out to us again. Best regards.
Sharon L.
Excellent quick delivery, quality, and selection!
Reply from WellBeforeMay 19, 2022
Thank you so much for the kind words and for sharing your wonderful experience with us. We're very grateful to be of good service to you Sharon! Stay safe!
Susie K.
Excellent products and service. Very happy with my order, especially the masks, and plan to place another order soon. I shared the masks with family and both they and I absolutely love them. Thank you!
Reply from WellBeforeMay 19, 2022
Thank you for sharing your experience and your masks with family! We’re happy to hear the products are working well for you! :D
EH
I have no idea what happened to my subscription. Not a clear email telling me what happened.
Reply from WellBeforeMay 20, 2022
Hi EH, we are sorry to know you had this issue with your subscription. If you allow us to clarify, the system notify our customers by sending mails to their personal inboxes registered, however we know our customers may have their security settings placed so these type of automatic messages are sent to spam folders, the reason for which is always suggested to make an regular check up on spam folder to verify nothing is missed. That said, your subscription is still not missed, because although your order was skipped this time after 8 tries of the same order with no stock, our system placed the next order for June 11th, so please stay tuned and if no notification arrive that time, you can reach out to us and we will be sure to compensate you for the troubles. Stay safe.
