Reply from WellBeforeMar 14, 2022
Dear jlnsen, we are sorry for not being of help with your order this time. We thank you for understanding how the shipping process works, however, as our staff mentioned, seems there was a confusion, as we offered a reshipment to be processed with an expedited shipment since we understand your frustration on not getting the package on time, although it was still on transit, and you are completely right about receiving service.
Although we are not able to process a faster solution on economy shipments and in this case we can't take care on filing claims with services giving the shipping type and have to wait a determined period of time before filing a claim (as we clarified), please note that any expedited or faster shipment give us a wider space to take faster actions. This mean that your most recent order you've placed with us on Friday March 11th with 2nd Day Air, we will be able to assist directly with the courier, and you don't have to reach out to them.
That said, we are sorry for not having the ability to provide a full service giving the shipping type you selected, but we also thank you for trying our service once more. If you ever need assistance, let us know. Stay safe.
