Excellent
Based on 9,926 reviews
WellBefore4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Phebe I.
WellBefore offered constant communications via phone and email to ensure order was accurate until the delivery of order.
Reply from WellBeforeJun 8, 2025
Thank you! We're glad our communication helped ensure a smooth delivery.
Leaf
I’ve been ordering masks and Covid testing kits from them for a while now, and I have been pleased with the quality and service. I do wish the website would let me edit my subscriptions more easily (adding products to an existing subscription, for example). But their customer service folks (actual human beings!) are very helpful and get things sorted quickly.
Reply from WellBeforeJun 8, 2025
Thank you so much for your thoughtful review! We're thrilled to hear that you've been pleased with the quality of our masks and testing kits, and we're especially glad our customer service team has been able to help when needed — we’re always here for you. 😊 We also appreciate your feedback about subscription management. We're actively working to improve that experience and make it easier to edit and customize your orders. Thank you for sticking with us and for being part of the WellBefore community!
Tamar
Love the masks. N95s are so hard to find now and I’m so glad WellBefore is still out there selling quality masks. I used them all throughout the pandemic and they are still here!!
Reply from WellBeforeJun 7, 2025
Thank you so much for your kind words and continued support! We're truly grateful to have been part of your journey through the pandemic and beyond. It means a lot to us to know our masks are still making a difference for you. 💛
Nicole
I just opened a mask today that had orange stains inside. I want my money back
Reply from WellBeforeJun 7, 2025
Hi Nicole, We’re truly sorry to hear about your experience. We completely understand how disappointing and concerning this must have been for you, and we want to make it right as quickly as possible. When you have a moment, please send us a photo of the defective item so we can investigate further and resolve this for you without delay. We truly appreciate your patience and understanding. Warm Regards
RNB
The adjustable earloops are great!
Reply from WellBeforeJun 7, 2025
Thank you so much for your kind feedback. We're truly glad to hear the adjustable earloops are working well for you. Your support means a lot to us. Please don’t hesitate to reach out if there’s anything we can assist you with. Warm Regards
Mike R.
Quick Delivery, Great Prices!
Reply from WellBeforeJun 6, 2025
Thank you so much for your feedback, Mike! We're happy to hear you're loving our services and offers!
Patsy P.
There was an issue with the shipping cost for my subscription order. Customer service quickly identified the problem and corrected the problem.
Reply from WellBeforeJun 6, 2025
Thank you for your review, Patsy! We're glad to hear that our customer service team was able to quickly resolve the shipping cost issue for your subscription order. We appreciate your understanding and continued business!
Zeus V.
I was very happy with my package. I'm so glad theres a trial pack and i look forward to finding my perfect match so I can purchase the masks I want to use going forward!!
Reply from WellBeforeJun 5, 2025
Thanks so much for your feedback! We're glad you enjoyed the trial pack and look forward to helping you find your perfect match. Cheers,
