Excellent
Based on 9,926 reviews
WellBefore4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Deborah F.
Completely smooth shipping and timely notifications on the package were a plus. The masks are just as advertised and work fine.
Reply from WellBeforeNov 24, 2021
Hey Deborah! Thank you so much for your rating. As a family-owned business, your feedback is deeply appreciated, therefore, we're truly grateful to know we have earned your trust. Stay safe!
Lauren J.
We've had great experiences every time we have used this service. Staff is friendly, responsive and informative. Quick turn around on results and follow through on prescriptions.
Reply from WellBeforeNov 24, 2021
Hey Lauren! Thank you so much for sharing this with us. We're so very happy to hear of the great experience you've had with our quality produces and outstanding service. Seeing you happy is what makes us truly happy. Stay safe!
Mike L.
The masks do not stay on your face. That is with or without the adjustable straps. This is also the case for myself, my wife and my 2 kids so it isn't an isolated incident with one face shape/size. Very dangerous when you are looking to keep nose/mouth covered.
Reply from WellBeforeNov 25, 2021
Hi Mike, we are sorry to see our products didn't fit to you or your family members. Please note, each time you reached our to us, we did all we can do to help you through emails, reshipments, but seems the products keep sliding, and for a recurring customer, we are sorry to see you were keep purchasing and there is no way to assist you. That said, we hoped your trustpilot review focused on our service were a bit better than expected, but seems we are still missing something. Please tell us, is there any reason on why we would be rated with 1 star in our service? Didn't we do what was expected? Please let us know. Stay safe.
CP
The masks are the best I've used. Comfortable, safe, and well fitting with adjustable ear loops.
Reply from WellBeforeNov 23, 2021
Thanks a lot for your great review!
Irene S.
took two times to get order placed. Long delivery time (10 days) Love the masks - worth the wait
Reply from WellBeforeNov 23, 2021
We again apologize on behalf of the carriers for the delay with the delivery of your parcel. We are happy to hear you received the reshipment order!
Mark P.
Excellent fit on the masks. Very comfortable - we had them on for an extended period of time on a trip with multiple flights. We also felt very safe.
Reply from WellBeforeNov 23, 2021
Hey Mark! Thank you so much for taking the time to leave us this kind review. We're truly happy to hear the products acquired are comfortable and to your liking. As a family-owned business, your feedback truly helps us. We will be looking forward to hearing from you again soon! Stay safe.
Erica A.
This company sent me masks in a timely manner, they were exactly as described and just as important reasonably priced.
Reply from WellBeforeNov 23, 2021
Hey Erica! Thank you so much for this kind review. We're truly happy to see you find our service to meet your expectations as well as our quality products. Stay safe!
Heidi
This was a repeat order of the individually wrapped KN95 masks because they are so effective, low cost, and comfortable, even after wearing them for a full day. I can't thank WellBefore enough for offering such quality products at such low prices. And to top it off, your delivery times are incredibly fast. You are truly saving lives!
Reply from WellBeforeNov 23, 2021
Hey Heidi! Thank you kindly for all the support and kind words you've left us. We're truly happy you are satisfied with the products we provide as well as the service. Being to work with such kind and lovely customers like yourself is a true pleasure. Thank you for the trust you have in us. Stay safe!
