WelltoryReviews of welltory.com

Reply from WelltoryOct 14, 2025

Until now, we didn’t have an account here, so our reply is delayed. We’re really sorry to hear about your experience and that the app didn’t work as you expected. HRV readings can sometimes differ from how you feel, especially if the measurement conditions aren’t completely calm, movement, talking, or stress can affect accuracy. As for the renewal, all subscription payments and refunds are processed directly by Apple or Google Play, depending on where you made the purchase. If your subscription was purchased directly in the app, we always follow our refund policy, which you can find here: https://help.welltory.com/en/articles/3704644-. Please note that if a request doesn’t meet the policy criteria, it may be declined. We truly appreciate your feedback.

Reply from WelltoryOct 15, 2025

Wir antworten später, da uns diese Bewertungen bisher auf dieser Plattform nicht zur Verfügung standen, wollten uns aber trotzdem bei Ihnen melden. Wir entschuldigen uns sehr für Ihre Enttäuschung, denn das sollte definitiv nicht passieren. Wenn Sie Ihr Abonnement direkt auf unserer Website erworben haben, beachten Sie bitte, dass die Kündigung über Ihr persönliches Konto unter https://app.welltory.com/payment-cancel/ möglich ist. Wenn Sie Ihr Abonnement über Apple oder Google Play erworben haben, müssen Kündigungen direkt in den Einstellungen Ihres Store-Kontos erfolgen, da diese Plattformen alle Abrechnungs- und Zugriffsrechte unabhängig verwalten. Wir nehmen Feedback wie Ihres ernst: Wir arbeiten aktiv daran, die Abonnementverwaltung einfacher und transparenter zu gestalten. Sollten Sie weiterhin Hilfe benötigen, kontaktieren Sie uns bitte erneut über Menü → nach unten scrollen → Problem melden. Wir kümmern uns dann schnellstmöglich um Ihre Anfrage.

Reply from WelltoryOct 15, 2025

We know this reply comes late, these reviews have only recently become available to us here, but we still wanted to make sure we respond to you. We’re really sorry to hear that you’ve had a frustrating experience, especially since you’re using Welltory to help manage health issues. The camera-based HRV measurement is very sensitive because it relies on detecting tiny blood flow changes through your fingertip. Even small movements (like coughing, adjusting your grip, or muscle tension) can cause the signal to break, which results in the “something went wrong” message. You don’t need to press tightly against the camera, a light, steady touch and relaxed hand usually give the best results. We truly appreciate your feedback and will pass it along to our team, as improving the comfort and reliability of camera measurements is something we’re continuously working on. If you’d like, you can also send us a bug report via Menu → scroll down → Report a problem, and we’ll check your specific case in more detail.

Reply from WelltorySep 30, 2025

Since we weren’t active here before, we’re responding later than usual. Thank you so much for sharing your experience! We’re glad to hear the app helps you connect how you feel with your health patterns, as raising awareness is exactly what we hope for. Wishing you continued insights and steady progress on your journey!

Reply from WelltorySep 18, 2025

Hello, and thank you for sharing your thoughts in detail. We’ve only recently started our presence here, and we know this reply comes a long time after your original review — some things may no longer be relevant, and that’s completely understandable. Still, we’d like to address the points you mentioned in case it’s helpful. Welltory is designed to provide wellness insights based on your physiological data — it isn’t a medical app and doesn’t offer medical advice. However, it can be a great tool for monitoring your well-being when all devices are connected properly. If you come across any insights that seem off, sending a report through the app will allow our team to review your case and provide personalized assistance. The bug report is the way to contact our support team, which is why we recommend using it. We understand you might no longer have the app installed, but at the time, we truly hoped you were still with us — and we’re always happy to help if you decide to come back. If you’ve stopped using the app, there’s no need to reinstall it — if you’d like, you can contact us from the email linked to your account at [email protected], and we’ll be able to check any remaining subscription or email-related issues directly. As for subscriptions, auto-renewal stops as soon as the cancellation is completed. The cancellation process is explained in detail in our Help Center, with step-by-step instructions for each platform: https://help.welltory.com/articles/3376353-, and it's always available to our users. For those who prefer not to cancel the subscription themselves, there’s always the option to contact us via the app — we’ll gladly assist. We understand that your experience shaped your impression, and if you ever decide to give the app another chance, we’ll be here and ready to support you.

Reply from WelltorySep 18, 2025

We’re very sorry to hear that you're facing difficulties with syncing. If you’re running into this issue, please first check that the data is available in your aggregator app and that Welltory has all permissions granted. Our support team is always ready to help and investigate your specific case. You can reach us directly through the app by going to Menu → Report a problem. We’ll be glad to investigate and assist you further.

Reply from WelltorySep 18, 2025

We’re very sorry to hear that the app didn’t meet your expectations and that you’ve had difficulties with your refund. Please be assured that we are always willing to assist with refund requests that fall within our refund policy guidelines. Our support team is ready to assist directly, so please don’t hesitate to contact us through the app (Menu → Report a problem → Send) or by email if needed. We’ll be glad to help.