Reply from Where Sidewalks EndDec 19, 2024
Thank you for your feedback Esther; we’re truly sorry to hear you felt disappointed with your experience.
We’re very surprised by your review, as we took great care to deliver what was promised and ensure everything ran as smoothly as possible, as well as from our friendly and appreciative communications with you on WhatsApp.
Complimentary drinks, including fresh coffee and tea, were available at the studio, and many guests enjoyed them — we’re sorry if this wasn’t communicated clearly. Had you only asked while there, the drink station was right behind the seat where you had your make-up done.
The local makeup artist is a seasoned professional, internationally recognized for her art, and Day of the Dead makeup has been something she's been doing for years. We're sorry if her interpretations of the example weren't in line with your vision.
The photo shoot was intentionally held in Jalatlaco, steps from where the studio is located to avoid unnecessarily long shoots, and due to its beautiful cobblestone streets, murals, and decorations to enhance the images. We’ve double-checked your photos and feel they beautifully captured you surrounded with Oaxaca's charm, with photos of you laughing and smiling, with creative reflections in the water and in windows, and traditional elements like marigolds and flag banners — similar to the examples on the tour page. Many of the guests have shared their photos online, though we understand tastes can differ, and are sorry it was not what you had in mind.
Regarding the request for a selfie, this was only needed for a few of the guests who arrived out of order, ensuring no one’s photos were mixed up. Despite this, we knew who you were, and your photos were correctly placed in your folder, which was made private as you requested. We’re sorry if you felt this was unprofessional, as we were trying to ensure professionalism through doing that.
While we regret that the experience wasn’t to your standard, we’ll take your comments to heart as we continue improving year over year. Thank you again for your input. We hope the rest of your time in Oaxaca was memorable, and should you ever revisit, we'd happily help with another photoshoot for you, perhaps with some examples of what you would like done and how they differ from what we show online.
