Reply from White, Jacobs & AssociatesApr 3, 2024
Annette Shaw - We assure you that the service you paid for was being diligently provided. In fact, we were achieving a significant level of results (multiple deletions) in the 1st Round of the process (out of 4 Rounds) before you decided to halt our service. Since the onset, we've been committed to delivering the credit repair assistance outlined in our agreement with you. The owner of our company personally engaged in discussions to resolve your concerns, demonstrating our dedication to customer satisfaction. However, the resolution process is complicated when personal parameters, differing from our established practices, are insisted upon.
In regard to the conflicting dates of communication - please understand that your file is being handled by multiple professionals to ensure comprehensive coverage, which may occasionally result in overlapping communication dates. This is part of our thorough approach to managing your case, aiming to provide you with the best possible service. Our team's varied expertise contributes significantly to the effectiveness of our credit repair process.
Regarding your request for copies of audit letters, while we confirm that these were indeed sent out, our policy restricts us from providing clients with copies due to copyright and protection policies. This does not, in any way, imply that the necessary actions on your behalf were not taken. We operate with complete transparency within the bounds of legal and professional standards.
To be clear, our program is structured as a comprehensive service with a maximum duration of six months, not a subscription model. We do know that other companies engage in an "ongoing" type of service where payment is recurring indefinitely. Our service is completed at the six-month mark. This design ensures that we provide focused and time-bound credit repair support tailored to each client's unique situation. The goal is to offer a complete solution within this time frame.
Finally, we want to clarify that we do not engage in spamming or any unethical business practices. We remain open and willing to continue working with you, provided the approach is reasonable and collaborative. Credit repair is a team effort, and we believe that continued cooperation will yield the best results.
