Excellent
Based on 55 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a family-owned flooring company that has been in operation since 1959. We are proud to be a small, female-owned business. We are a full service flooring dealer providing quality product solutions and professional installation methods. No job is too large or small for us! We have the tools and expertise to complete a wide range of residential and commercial project sizes. We service the Roanoke Valley, Salem, Smith Mountain Lake, the New River Valley, Botetourt, New Castle, and Rocky Mount.
Whitt Carpet One Floor & Home (whittcarpetonesalem.com) has 55 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
55 approved reviews, newest moderated first
Vic M.
Excellent experience. Arranged all over phone and long distance. Carpet installation perfect Great service
Reply from Whitt Carpet One Floor & HomeApr 6, 2018
Hello Vic, thanks for taking the time to leave a review! We're so glad to hear you had an excellent experience with our team. We hope you enjoy your new carpet for many years to come.
William F.
After installation we made a poor choice in color scheme. I feel design expert should have been better at helping in this. We waited a long time for installation because of delays in ordering and receiving material from Fl. supplier. Didn't they ever hear of overnight shipping? Installation mechanic averted a BIG problem by refusing to install until problem was resolved. Kudos to him. No follow up on job,I finally had to send the balance due based on bid, without final invoice. After consulting with other tile people I am now convinced we overpaid.
Reply from Whitt Carpet One Floor & HomeApr 25, 2018
Hello William, this is concerning to us because customer service is a top priority for us at Whitt Carpet One Floor & Home. We would really like to speak with you further on this, you can reach our store directly at 540-380-4697. We look forward to speaking with you soon.
CRH
Nice people, installers did a great job
Reply from Whitt Carpet One Floor & HomeMar 8, 2018
Thank you for your review! We are glad to hear you had a great experience with us.
A.Perdue
Very easy process. Bob is great to work with. Knows the products and guided me to the perfect flooring for my needs. Installers were very efficient and timely in their installation. Kept me informed of what needed to be done
Reply from Whitt Carpet One Floor & HomeMar 7, 2018
Hello, we are glad to hear our staff was helpful through the entire process - customer service is our top priority. Thank you again for your business, and we look forward to working with you again in the future.
Pamela J.
Very personalible and good work
Reply from Whitt Carpet One Floor & HomeJan 15, 2018
Thank you for the review, Pamela! We are glad to hear you are satisfied with our service!
Mark and Deborah F.
From our initial contact at the Salem Home Show through installation and follow-up, our experience with new hardwood floors in two rooms, laminate vinyl tile in two rooms and carpet up the stairs, through the hallway and into the master bedroom, was excellent. Everyone was professional, enjoyable and friendly. Oh, and our newly tiled fireplace is gorgeous!!
Reply from Whitt Carpet One Floor & HomeJan 11, 2018
Thank you for the review, Mark & Deborah! We are so happy to hear of your great experience with our team, from start to finish. We hope you enjoy your new flooring and tiled fireplace!
Lisa & Jimmy G.
We went to Whitt Carpet One after a bad experience with another company. We had recommendations from family members and they were absolutely right! Our sales rep (Bob) visited our home to get measurements. We discussed, at length, the needs for the job, as well as our desires. We have a disabled family member in the home, so it was important to discuss any fumes from the skimming process, length of time for the work to be done, etc. At the store, we reviewed our order, discussed all of the specifics, and paid for the work. In less than 3 weeks, we were contacted by the scheduler to complete the work. The installers who came to our home were professional, respectful, and completed all of the work exactly as expected. We couldn't be more pleased with the entire experience! We'll be back!!!
Reply from Whitt Carpet One Floor & HomeFeb 9, 2018
Thank you, Lisa and Jimmy, for sharing your experience with us! We are glad you love your new floors and look forward to seeing you again!
Michael and J.
Excellent Sales Staff, Professional Installation Crew, Great Vinyl Floor, only reservation we had was with final plumbing re-installation, contract plumbers work less than expected, unprofessional, rushed and not detailed.
Reply from Whitt Carpet One Floor & HomeFeb 9, 2018
Thank you, Michael and Janet, for leaving us a review! We apologize for any inconvenience caused, but we hope you are enjoying your new floors!
