Great
Based on 10,269 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
10,269 approved reviews, newest moderated first
The Edwards F.
Wigs.com has an easy to use website, quality wigs, and fast service/delivery.
Reply from Wigs.com – The Wig Experts™Jul 20, 2023
Thank you for the kind review and recognizing our site, quality products, and reasonable shipping. We hope to continue helping you along your hair journey!
Elisabet
The colour was wrong eventhough the label had the colour code I chose. And the wig looked thinner than the ones I've had before.
Reply from Wigs.com – The Wig Experts™Jul 20, 2023
Hi Elizabeth, We sincerely apologize for the inconvenience and disappointment you experienced with your recent purchase from Wigs.com. We understand how essential it is for the color to match your expectations, and we deeply regret that the color of the wig you received did not meet your requirements, despite the correct color code on the label. Additionally, we apologize for any perceived difference in thickness compared to the wigs you've had before. Our goal is to consistently provide top-notch products, and we regret that this was not the case with your recent purchase. We emailed you asking for pictures so we can make this right and of course you can always return. We look forward to hearing back from you. Sincerely, The Wigs.com Team
Ka
I have purchased several wigs from Wigs.com. The brands I have tried/bought are excellent quality. Unfortunately, my hair is now grey so finding a good match has been difficult. Wigs.com has a generous return policy. I do believe I have found a keeper.
Reply from Wigs.com – The Wig Experts™Jul 20, 2023
Thank you so much for being a valued customer at Wigs.com! We're thrilled to hear that you have had a positive experience with our products and that you find the brands we offer to be of excellent quality. We understand that finding a perfect match for your hair can be challenging, especially with your hair now being grey. Our team is committed to providing a wide range of options to cater to all our customers' needs, and we're glad you found a keeper that suits you well. We are also available over video to help you find just the right style and color! https://www.wigs.com/pages/virtual-consultation Your happiness and satisfaction are paramount to us, and we're dedicated to continually serving you with the best products and customer service. We look forward to assisting you with any future purchases and making your shopping experience even more enjoyable!
Nancy
I appreciate the prompt service both in receiving order or returning item if not what was expected. Thank you!
Reply from Wigs.com – The Wig Experts™Jul 20, 2023
Hi Nancy, We appreciate your review and having you as a client! We are happy to hear that you acknowledge our timely processing, shipping, and return process. We hope to keep you as a valued client. Sincerely, The Wigs.com Team
JudyGale
Great company .. excellent customer service . Vast selection of products from wigs to wig care products . Customers are their BUSINESS .. they treat you right !!!
Reply from Wigs.com – The Wig Experts™Jul 20, 2023
Hi Judy, At wigs.com, we take immense pride in providing exceptional customer service and maintaining a vast selection of high-quality products, including wigs and wig care items. Our customers are the heart of our business, and we prioritize their satisfaction above all else. We believe that every customer deserves to be treated right, with respect and appreciation. Our customer service representatives are trained to assist you with any queries, concerns, or product recommendations you may need. Your happiness is our top priority, and we are always ready to go the extra mile to make sure you leave with a smile. Thank you for choosing wigs.com. We value your business and look forward to serving you again.
Barbara A.
Customer service and a great product
Reply from Wigs.com – The Wig Experts™Jul 20, 2023
Thank you, Barbara! We pride ourselves on being great at our service and products, so we are happy to hear you had a good experience. We hope you have a fabulous day! The Wigs.com Team
Marian H.
Pretty expensive (close to 500.00) to only last 8 months in my case. I don't recall seeing that anywhere this is a temporary solution. If I would have seen such a warning, I would have never spent that kind of money. I am not going to shell out even more money for something that has such a short life span. When you offered me 30% off for a new one; I frankly found it insulting, realizing I've been scammed. My topper didn't even last eight months. I am writing this review of my experience only because I want to warn people unless you have money to burn, go elsewhere. I will never recommend your product again. In fact, I will tell those who told me it looked so good (up until recently) that it actually is poor quality. If not for cancer, many wouldn't be looking for a solution to help with hair loss. I don't useally write reviews, but this had me so upset I had to to warn people of my experience. It all began about six weeks ago when topper began looking thinner. I was told when i asked why this was happening that the lifespan is only 1 year. Mine lasted almost eight months. I have yet to be told where this company spells that out before purchase. It sure wasn't made clear to me this is a very expensive temporary solution. The fact that I'm still paying off a topper that I can't wear anymore is pretty irritating to say the least. Thank you.
Reply from Wigs.com – The Wig Experts™Jul 24, 2023
Dear Marian, We are sorry to hear about your disappointing experience with our product. We deeply regret any inconvenience caused and want to assure you that we take customer feedback seriously. We understand the frustration you've expressed regarding the lifespan of the topper and the lack of clarity regarding its durability. Our aim is to provide quality products that meet our customers' expectations, and we apologize if this was not the case for you. We want to clarify that the average lifespan of our human hair toppers is expected to be around one year with proper care and maintenance. However, individual factors, such as the frequency of use and the natural wear and tear, can influence the longevity of the product. As for the offer of 30% off for a new topper, we intended to provide a gesture of goodwill to help alleviate your concerns. However, we understand your perspective and apologize if our offer seemed insensitive given the situation. Please know that your feedback is valuable to us, and we will use it to make necessary improvements to our product information and customer service. Once again, we apologize for any disappointment caused and thank you for bringing this to our attention. Best regards, The Wigs.com Team
Carla
Excellent company to purchase wigs from, great products, great return policy if needed.
Reply from Wigs.com – The Wig Experts™Jul 20, 2023
Thank you for that glowing review! We strive to provide the best products and to make it easy for our clients to return if they don't work out. We hope you have a wonderful day!
