Wigs.com – The Wig Experts™Reviews of wigs.com

Reply from Wigs.com – The Wig Experts™Jul 19, 2023

Hi Willa, We thank you for choosing us and for the kind and positive feedback! Tango is a popular style that many of our clients love, so we are glad to hear you do as well. We appreciate you choosing us as your hair resource and look forward to assisting you in the future. Have a wonderful day! The Wigs.com Team

Reply from Wigs.com – The Wig Experts™Jul 19, 2023

Hi Sandra, We apologize for any confusion regarding your refund. We refunded you for the items, less the shipping costs and the breast cancer donation. We didn't charge you anything extra, and those shipping costs were paid to the carrier. We appreciate your feedback and hope that we can continue to help you in the future. Warm regards, The Wigs.com Team

Reply from Wigs.com – The Wig Experts™Jul 19, 2023

Hi Charlene, We love knowing you found your new favorite wig and color! Thank you for allowing us to be a part of your journey and for the lovely feedback about our shipping and return policy. Have a lovely day. The Wigs.com Team

Reply from Wigs.com – The Wig Experts™Jul 21, 2023

Dear Donna, We are deeply sorry for the inconvenience and frustration you have experienced with your recent wig purchase. Your satisfaction is our top priority, and I want to assure you that we take your feedback seriously. We apologize for the issue you encountered with the black color coming off the inside of the wig cap. This is certainly not the quality we aim to deliver to our valued customers. Additionally, the presence of clips inside the cap was unintended and should not have been part of the product. We reviewed your case, and can confirm that we received the wig back on Tuesday, July 11, 2023, as per the tracking number you provided to Heather. Given the circumstances and the inconvenience you have faced, as discussed we will refund you in full for your purchase. Please allow some processing time for the refund to reflect on your account. We understand the importance of having a wig for the wedding, and we sincerely apologize for any distress this situation has caused. We are committed to making this right and ensuring that you receive the best customer service. Thank you for your understanding and patience. We appreciate your business and want to make sure you have a positive experience with us. If there's anything else we can assist you with, please don't hesitate to let us know. Best regards, The Wigs.com Team

Reply from Wigs.com – The Wig Experts™Jul 19, 2023

Hi Penelope, We love knowing we helped in some small way for your mom to feel and look beautiful and confident! Thank you for sharing such sweet and personal feedback about her new hair. Sincerely, The Wigs.com Team

Reply from Wigs.com – The Wig Experts™Jul 19, 2023

Hi Shirley, Thank you for the excellent feedback about your experience with us! It is our pleasure to be a part of your hair journey. We strive to provide the best service, selection of products, and practical delivery. Thank you for choosing us. Warm regards, The Wigs.com Team

Reply from Wigs.com – The Wig Experts™Jul 19, 2023

Hi Linda, We are so happy you had a great video consultation with one of our experts! We look forward to assisting you in the future. Sincerely, The Wigs.com Team

Reply from Wigs.com – The Wig Experts™Jul 17, 2023

Thank you for sharing us with such a personal part of your life. We could not be happier that you found not one but two styles that worked so well for you!! We know it will absolutely help to bring back some of the confidence and strength within you. We send you so much love and light. Please know we are here to support you in any way we can, so please do not hesitate to reach out to us! Thank you for sharing your experience and for your advice to our other customers. We value you and thank you for trusting wigs.com!