Reply from Wild.io | Best Crypto CasinoNov 21, 2024
Hello there,
Thank you for bringing your concerns to our attention. We understand this situation may be frustrating, and we’d like to clarify the reasoning behind the actions taken on your account.
As outlined in the terms and conditions, creating and using multiple accounts is strictly prohibited:
"8.2 Creating multiple Player Accounts by a single player can lead to termination of all such accounts and confiscation of all funds on the balances. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.
8.3 Only one account on Wild.io can be opened per person, one IP address, one physical address, one device, and one payment wallet. The violation of this rule may lead to the blocking of the account and confiscation of the active balance."
Source: https://wild.io/terms
Upon review, it was determined that multiple accounts were being accessed from the same household, device, and internet connection, which constitutes a violation of our policies.
While we understand your concern, our terms explicitly state that only one account per household is permitted to ensure fair play and to prevent misuse of bonuses.
We take these measures seriously to maintain a safe and fair environment for all our players.
Thank you for your understanding.
Best regards,
The Wild.io Team