Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Wing Assistant
Wing Assistant helps businesses stay organised and productive by providing dedicated Executive Assistants, Virtual Assistants, and trained remote talent for critical day-to-day operations. Many companies rely on Wing for high impact executive support as well as administrative work, customer support, marketing assistance, sales development, real estate coordination, and healthcare-related administrative roles.Wing’s service is designed to feel like an integrated part of each client’s team. Every client is matched with a dedicated assistant who learns their workflow, tools, and preferences. A Customer Success Manager oversees onboarding, helps establish routines, and checks in regularly to ensure the partnership is running smoothly. Wing assistants work within the platforms a business already uses, supporting a wide range of CRM, communication, project management, and ecommerce tools.For companies that need more than one role, Wing can also provide Wing Teams complete functional or cross-functional remote teams built around a client’s specific operational needs or growth priorities. These teams offer a scalable way to outsource entire workflows while maintaining structure and oversight.With flexible full-time and part-time plans, Wing Assistant enables organisations to focus on higher value work while keeping everyday operations running efficiently.
Wing Assistant (wingassistant.com) has 51 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
We needed part-time help but as a 2.5 person remote team, we simply didn't have time to interview and go through the frustrating process of hiring, especially for remote support. Last time we had to hire we went through 3 hires who didn't work out before we found a good fit. We didn't have time to go through months of false starts again for this position... then we learned about Wing Assistant. Wing made the process so easy - they had an administrative assistant on within a few days and she has been terrific. She's very skilled in administrative functions, software and support best practices. Working with Wing gave us peace of mind because they did the recruiting, hiring and should we ever need a replacement, they would take care of that within days as well. We will definitely use Wing again when we need help. They can provide any level or skillset needed, plus they take care of the employee benefits, payroll, etc. I highly recommend their services.
Reply from Wing AssistantDec 15, 2025
Dear Lisa,
Thank you for your thoughtful feedback.
We’re glad to hear that Wing has been able to support your business effectively and provide a dependable solution for your operational needs. Your confidence in our team and your recommendation are greatly appreciated.
Thank you for your trust and partnership.
Happy Holidays,
Wing Team
AL
Alison
Our Wings assistant is the best
Our Wings assistant is the best, always punctual if not early and works extremely hard for us, we do not know what we would do without her
Reply from Wing AssistantDec 11, 2025
Dear Alison,
Thank you for taking a moment to share your experience.
We’re glad to know that your assistant has been such a dependable partner and that her efforts have had such a positive impact on your operations. It’s wonderful to hear how much you value the support she provides.
If anything comes up, your Client Success Manager is always here to help.
Happy Holidays,
Wing Team
KI
Kimber
Excellent Reliable Virtual Assistant Service
I have had a great experience with Wing Assistant. The VAs I work with are consistent, reliable, and trustworthy. They deliver great work every single day, they communicate with me regularly, and they are always willing adjust to changing needs or step up to help with special projects.
Their support has made my workload much more manageable, and I genuinely appreciate everything they do. I would definitely recommend Wing Assistant to anybody looking for dependable, high-quality virtual support.
Reply from Wing AssistantDec 10, 2025
Dear Kimber,
We sincerely appreciate your thoughtful review.
It’s encouraging to hear that your assistants have provided steady and capable support and have been able to adjust alongside your evolving needs. Knowing that their efforts have made a meaningful difference in your day-to-day responsibilities is truly rewarding for our team. Your recommendation means a great deal to us.
Should you require any assistance, your Client Success Manager is always available to support you.
Happy Holidays,
Wing Team
SG
S G.
We have been using WING for a few years…
We have been using WING for a few years and overall very happy with our experience. We have received the quality and consistency we were looking for. The hiring process with assistants has always been quick as well.
Reply from Wing AssistantDec 9, 2025
Thank you for taking the time to share your experience with Wing.
We’re very glad to know that your partnership with us over the years has remained positive and that our assistants have continued to provide the steady support your team needs. It’s also great to hear that bringing new assistants on board has been a smooth and efficient process for you.
If you ever need anything, your Client Success Manager is always happy to help.
Happy Holidays,
Wing Team
KE
Keri
DO NOT HIRE A WING ASSISTANT
DO NOT HIRE A WING ASSISTANT - they fake their timesheets and lie about doing work.
I used a Wing Assistant for a year, being billed for 4 hours a day for their time. I assigned approx 1-2 hrs per day of tasks, so I did expect that EVERYTHING would get completed daily within the 4 hours.
My assistant was pretty good for awhile, then after several months I noticed that she was just copy-pasting her daily notes, and daily explanations of what was being completed. I brought this to the attention of her supervisor, V****, who said he would look into it. Nothing was resolved.
Several months later, I not only noticed she was still just copy-pasting her daily note, but she had not done one of her REQUIRED DAILY tasks for over a month. I brought this to her attention as well as to the supervisor's, and then she started calling in sick. After a few weeks of promises of making up the sick time, promising to fully complete a daily timesheet, I finally asked for a new assistant.
I asked for a refund for the prior 2 months that my assistant had done only 2 hrs of tasks, yet I'd been billed for 80 hours of work. V***** said that he would not give a refund but he would offer the first 2 months of a new assistant to be free.
When I finally got a replacement assistant, I started off things on the right foot by asking her to give me a full timesheet EVERY SINGLE DAY. That was my main requirement - just send me one email at the end of each day saying what you accomplished. She did it a couple times, that's it. She called in sick one day, and said that the power was out several days so that she couldn't work. After 2 weeks I contacted V**** again and said that this assistant also could not follow directions, was taking time off and then not making up for it, and I wanted the 2 months refunded.
V**** has written me back once, saying no refunds. I have followed up multiple times complaining that they billed me for 2 months where my assistant was not doing anything - they did not care. They did nothing to remedy it. I have not heard back from anyone else, so I'm now resorting to telling everyone that I can -
DO NOT HIRE AN ASSISTANT FROM WING.
(This was originally posted on May 9, 2024, then Wing got my review removed by stating that I'm not allowed to name a person's name. So now I've edited my original complaint, only removing the manager's name, and reposted on Dec 5, 2025)
Reply from Wing AssistantDec 7, 2025
Dear Keri,
We are sorry your Wing experience was not what you had hoped for.
While we have a robust quality management system in place, it's ultimately up to clients to delegate work and decide whether to keep their Assistant if things aren't going smoothly.
Wing Assistant is a platform that connects you with top-notch global talent. However, it is up to clients to manage the relationship with their Assistant.
When Wing learns of absences in a timely manner, we always refund the prorated amounts. However, since the majority of the subscription price goes to the Assistants, refunds cannot be backdated for several months. We hope you understand that this is a policy to protect our workers.
While every negative review hurts (you have left 1-star reviews on all relevant platforms), our client success managers will not be coerced into processing refunds in violation of our mutually agreed-upon policies.
Happy Holidays,
Wing Team
CU
customer
Great collaboration
Great collaboration, solid hires, high level of professionalism and super responsive team
Reply from Wing AssistantDec 9, 2025
Thank you for the wonderful feedback.
We’re glad to hear that you’ve had a great collaboration with Wing and that our team’s professionalism and responsiveness have supported your hiring needs. We appreciate you taking the time to share your experience.
If there’s ever anything you need, please feel free to reach out to your Client Success Manager.
Happy Holidays,
Wing Team
HF
Honey F.
Wing has given me my life back!
Wing has given me my life back! As a small business owner, I was working 16+ hours a day, at the risk of my well being and social life. Over the years, I have worked with Wing to find assistants to cover me 24/7. Not only do I get to work LESS, but my services are available MORE. They are communicative, fast learning and I’ve had no worry about turnover rate. If I need a replacement, they find them. But no one’s ever just quit on me, which speaks volumes about their management capabilities. Thanks, Wing!
Reply from Wing AssistantDec 9, 2025
Dear Honey,
Thank you for sharing such a thoughtful review.
We’re delighted to hear how Wing has supported your business and helped you regain valuable time. It’s great to know that your assistants have been reliable, communicative, and able to learn quickly, and that our team has been able to provide consistent coverage whenever needed.
If there’s anything we can assist you with moving forward, please feel free to reach out to your Client Success Manager.
Happy Holidays,
Wing Team
RA
Rashmi
Used them twice, will always recommend
I've used them twice. What they do great is listen to your needs and requirements and then find the right person to match you with. They also make sure to have just enough oversight to not be overbearing and intrusive but also make sure the quality of work is great. Now, whether you will be compatible with the person they found is entirely out of their hands. However, they do offer replacements if it doesnt work out.
Reply from Wing AssistantDec 9, 2025
Dear Rashmi,
Thank you for taking the time to share your experience.
We’re glad to hear that you’ve had positive outcomes with Wing and that our team was able to match you with assistants who fit your needs. We also appreciate you highlighting the balance we aim to maintain, providing support and oversight while allowing your assistant the space to work effectively.
We appreciate your continued trust and your recommendation.
Happy Holidays,
Wing Team
