Reply from Woodbridge PublishersNov 28, 2025
Hi Izza Ariffin,
Thank you for sharing your concerns. We can understand how emotional and exciting the book publishing process is, especially for a first experience, and we never want any author to walk away feeling stressed.
Regarding the printing of older copies, we can also understand that there seems to have been a misunderstanding regarding the updated copy of the menu script that was shared most recently. We want to make it clear that we are willing to help and never step away from solving issues, however, we also need clear facts to understand what led to this mishap.
You never mentioned that your book launch was on 1st December at the start of the project. You informed us very late in the process, and that was the main reason this issue occurred. If such a tight deadline had been communicated from the beginning, we would not have accepted this order at the original amount, because delivering printed books from the UK to Dubai involves both time and cost. Shipping from the UK to Dubai, especially through printing platforms, already carries high delivery charges, and logistics alone can take up to a month, even longer depending on service type.
The sample copy was dispatched, and the tracking number and order reference for the delivery were shared with you. Since it was one single copy being shipped from the UK to Dubai, the printing platform informed that delivery may take up to one month. Using UPS Express for one copy was extremely expensive, and this was explained clearly previously. Shipping a single copy through express service was far more costly than platform shipping, which is why we suggested the most reasonable route at the time.
The remaining $600 balance was waived because you had previously told us that if the printed copies did not reach on time, you would not pay the balance. When the error occurred, we honored that condition and informed you we would let go of the balance, and also provide free placement of 2 articles on 2 websites as a gesture of support. You responded that you appreciated this, and we respected that response.
We want to clarify as well, that we always respond on time. There has never been intentional delay from our side. We work carefully with every file we receive, and action happens based on information provided. The timing of the 100 copy printing, and the use of a prior file version, was not done with disregard, rather, it happened within the workflow timeline before the latest file updates were confirmed, and before the launch urgency was shared.
We respect your frustration, truly, but we also want you to know that had this deadline pressure, logistics cost, and timing sensitivity been stated clearly at the beginning, we would have either priced the project differently, or informed that such delivery was not possible in that timeframe at that amount.
We never want a misunderstanding to be the final outcome of this conversation.
Thank you again for trusting us enough to speak up, we care about getting the facts right, and making sure your publishing journey, moving forward, feels safe, supported, and clear.
Thank You
Woodbridge Publishers Support Team