Reply from Woodbridge PublishersJan 31, 2025
Hi, AI Lautenslager.
Thank you for sharing your feedback. We take every review seriously and appreciate the opportunity to address your concerns.
We would like to clarify that our team at Woodbridge Publishers delivered the services as agreed upon, and we have documented email conversations confirming that you were satisfied with the progress before this review was posted. If there were any misunderstandings or additional concerns, we would have appreciated the chance to resolve them directly.
we would like to clarify that the London Book Fair and Frankfurt Book Fair showcase were not part of your package. This was a separate, paid service that you chose not to opt for, which is why your book was not displayed at our stand. However, the services you selected—Book Cover Design, Line Editing, ISBN assignment, and Printed Copies delivered to your doorstep—were all completed as agreed. Based on your email exchanges with your project manager, we understand that you were satisfied with these services.
We value transparency and fairness, which is why we encourage honest feedback based on genuine experiences. However, if any claims are made, we believe they should be supported by clear evidence. If there was any aspect of our service that did not meet your expectations, we would be happy to discuss it further and find a solution.
Our goal has always been to provide a professional and positive experience for all our clients. Please feel free to reach out to us at [email protected] so we can address your concerns directly.
- Team Woodbridge Publishers