Excellent
Based on 465 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VISION To make the best metal products in the world.MISSION To provide the world’s best shopping experience of custom metal products through superior design, innovation, and strategic partnerships.WHY COPPERSMITH®Designed in Minneapolis. We partner with the world’s greatest artisans, manufacturers, and industry-leading brands. We strive to deliver the highest quality – the most trusted service in the market. With our selective integration model – we pair with the best in class internal components to ensure your centerpiece is built to last & functions flawlessly. VALUESEmpower DesignersBuild products to last.Details are important.Be Sustainable.
World CopperSmith (worldcoppersmith.com) has 465 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
465 approved reviews, newest moderated first
Evelyn C.
The sink is beautiful. All The service gentlemen are patient and knowledgeable. Delivery was successful and prompt. The sink safely delivered in impressive packing too!
Reply from World CopperSmithJun 4, 2019
Evelyn, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We're thrilled to know you're happy with your sink!
Erin B.
The customer service is perhaps the best customer service I have experienced from any vendor of any kind in many, many years. Very impressive. It's also very rewarding to get something special and unique these days. The sink arrived and is gorgeous. It's clear it's not from a mass or large vendor, but a piece that is very thoughtful. The pricing was also outstanding for such an well made, specialty item; vs. the mass/large market, the pricing is very fair. I wish this company a lot of success, and it reminds me to always look for unique manufacturers.
Reply from World CopperSmithJun 4, 2019
Erin, thank you so much for taking the time to leave this excellent review! Our company values customer satisfaction as a top priority and are committed to our customers. Its customers like you that make our job wonderful. We hope you'll revisit us soon!
Ellen
LOVE our copper hood! Couldn't be happier! We were going to go with a different company and that company was so unresponsive before we ordered that we decided to switch. SO glad we did. Coppersmith was extremely professional and available, with great installation instructions. Wish they had a space for photos I would upload one!
Reply from World CopperSmithMay 21, 2019
Ellen, Wow! Thank you so much for leaving such a great 5-star review. We are happy to hear how pleased you are with our services. We really appreciate your business. You can upload photos to Instagram using the hashtag #coppersmith or send pictures to us at [email protected]. We'd love to see them!
Pat & R.
We are very happy with our CopperSmith hood. It is the focal point of our kitchen. They have many styles, colors and sizes to choose from and they are competitively priced. We are thrilled!!
Reply from World CopperSmithMay 14, 2019
Pat & Ron, thank you so much for taking the time to leave this excellent review. We really appreciate your business. We’re glad your copper hood is the focal point of your kitchen! We hope you'll visit us again soon!
Katherine
I love the copper sinks! They are beautiful and rock solid.
Reply from World CopperSmithMay 14, 2019
Katherine, Thank you so much for this 5-star review. We’re glad your copper sinks are everything you hoped for. We hope you'll revisit us soon!
LHamilton
I love the customer service provided during our decision-making process; they even include CAD drawings of our design. The only drawback to going this route is that it is a material with unpredictable outcomes and therefore the color can't be guaranteed. We expected a little brighter patina with the rich undertones, like the ones shown on the webpage gallery, but it will work. The craftsmanship of the product is first class.
Reply from World CopperSmithMay 21, 2019
LHamilton, we appreciate you taking the time to share your feedback and being so open with us regarding the customer service and our design process. Our company values customer satisfaction as a top priority. For future projects with us, we highly recommend and encourage you to order some of our patina samples to ensure you have both tangible and visual design tools to make your project decisions from and ensure you get the exact color and texture you want. Thank you again for your patronage!
Christina R.
We are very excited with the quality of our copper hood. It is absolutely beautiful and worth the wait.
Reply from World CopperSmithMay 7, 2019
Christina, it was a pleasure serving you. Thank you so much for this great 5-star review! We’re glad your copper hood is everything you hoped for. We hope you'll revisit us soon!
Amanda A.
Customer service was great! The product could have been protected with scratch resistant plastic to prevent from installation scratching. But overall, product & and over the phone assistance was great!
Reply from World CopperSmithMay 7, 2019
Amanda, we appreciate you taking the time to share your feedback and being so open with us. We are continually working to improve our products to meet the expectations of our customers. Our company values customer satisfaction as a top priority, and we are committed to our customers. We look forward to serving you again.
