Andrew B.
Had issues but resolved
I purchased a bundle of five plugins, including Review Bucket. Initially, the Review Bucket plugin did not work and had no valid licence, making it unusable despite correct installation and troubleshooting. I contacted customer support and dealt with Patrick, who apologised and offered two free plugins as compensation. At that point, the response felt fair and the issue appeared to be acknowledged. However, this was later reversed, with support stating the plugin was “working,” despite it clearly not functioning on my setup. This back-and-forth caused unnecessary delays and frustration, and the issue was dismissed rather than properly investigated at first. After escalating the matter and making a formal complaint, the situation was eventually resolved. While I appreciate that it was addressed in the end, the process undermined confidence in both the product and the support workflow. Resolved after complaint, but the experience highlights the importance of clearer licensing, more consistent support responses, and better first-line issue handling. would be five star else


