WorthpointReviews of worthpoint.com

Reply from WorthpointAug 25, 2021

Hello Pablo, Thank you for your review. We are always happy to assist our customers and certainly do answer our emails. We see that your subscription questions were answered via email on 08/17/21. We hope that we were able to clear up the questions you had, and if you need any assistance again in the future, please don’t hesitate to contact us. Thank you for your subscription, and we hope you enjoy your access to WorthPoint. WorthPoint Team [email protected]

Reply from WorthpointAug 12, 2021

Hello RM, Thanks for your review! It’s great to know that you received great service from our team. We appreciate your business, and look forward to helping you again if you need us. WorthPoint Team [email protected]

Reply from WorthpointAug 12, 2021

Hello Vickie, Thank you for your review. We’re sorry that you didn’t have a better experience with us. We found that your account is associated with a subscription that was created on 6/18/21. The free trial is associated with all subscriptions. It is 7 lookups or 7 days, whichever comes first. When a user subscribes to WorthPoint, they receive a “Welcome to WorthPoint” email that outlines the free trial (7 lookups or 7 days), billing, and how to update or cancel your subscription. The email was sent on 6/18/21. The Welcome email also highlights that in order to avoid charges, a user must cancel before the trial is complete. We understand that confusion can happen, and provided a one time courtesy refund and cancelled the subscription via our call with you. We apologize for any inconvenience and we are always available if you would like to speak with us. WorthPoint Team [email protected]

Reply from WorthpointAug 12, 2021

Hi Bill, Thanks for your review! We appreciate your continued business with us. We’re always happy to help whenever you need us. WorthPoint Team [email protected]

Reply from WorthpointAug 12, 2021

Hello Joe, Thank you for leaving us a review. We’re sorry that you did not have a better experience with us. We see that you signed up for the free trial, which is 7 lookups or 7 days whichever comes first, on 04/25/2021. Once users subscribe, they receive a “Welcome to WorthPoint” email which outlines the guidelines of the free trial, cancellation options, subscription information, as well as our contact information. We see that your welcome email was sent on 04/25/21. Within the welcome email, users are also encouraged to cancel before the free trial is complete, otherwise the subscription will start. The trial was over on 5/2/21, and the monthly charges began until the subscription was cancelled on 08/05/21. Our policy is to provide invoices upon request. However we understand that confusion can happen, and we have provided a one time refund for your troubles. Please feel free to contact us if you have any additional questions or concerns. WorthPoint Team [email protected]

Reply from WorthpointAug 12, 2021

Hi Lynn, We appreciate your review, and we’re excited that you’ve discovered what your clutter could be worth! Thanks again for leaving us your feedback and as always, reach out if you need us. WorthPoint Team [email protected]

Reply from WorthpointJul 30, 2021

Hi Sam, We’re glad that you enjoyed your experience with WorthPoint, and regret that there was some confusion at the end of your trial. The free trial associated with your account was started on 7/12/21, and ended 7 days later on 7/19/21. Our free trials are 7 lookups or 7 days, before the subscription becomes active. The subscription was cancelled on 7/21/21, which is why there were some attempts at charging. We’ve cleared it up and stopped any further attempts. We hope that this clears things up for you and please know we’re always here to help if you need us. WorthPoint Team [email protected]

Reply from WorthpointJul 23, 2021

Hello Michelle, We appreciate your review and understand your alarm. We’re sorry that you did not have a great experience with us. After investigating your case, we see that you registered for the free trial (7 look ups or 7 days) with the email address s************@g****l.com on 7/16/21, and the paid subscription was manually activated on 7/16/21. We understand that was not your intention, so we have provided a full refund on 07/19/21. We apologize for the confusion, and please know we are always here to help if you have any other questions. WorthPoint Team [email protected]