WP BuffsReviews of wpbuffs.com

5-star experience! We've been working with WPBuffs for over 3+ years and they've been great - very responsive, reasonable pricing, and easy to work with.

Very misleading pricing on what is to be expected with the service you receive. They "play in the gray" area and then will try and nickel and dime you with extra payments for changes that would literally make a few minutes. I understand if I was paying for the bare minimum package, but I was paying for the highest tier package. If you want to get nickel and dimed to death with a variety of "sorry, our package does not cover that", then this would be the service for you. It started off pretty good, but then things go sour in a hurry.

Great team, easy to work with, quick to respond to issues and great for keeping your Wordpress site up to date and firing on all cylinders.

WP Buffs are severely overpriced for what they offer. I was on their "Perform" package, paying several hundred dollars per month for what's advertised as 24/7 Emergency Support, 24/7 Uptime Monitoring, and Unlimited Website Edits. In reality, none of those promises were delivered. They performed weekly updates—allegedly on a staging site—but those updates repeatedly broke my live site. Not only did they fail to respond within the promised 24-hour window (it often took 72 hours or more), but fixes sometimes dragged on for 5–7 days while my site remained down and support stayed unresponsive. Worse, many of the issues they were supposed to prevent were actually caused by them—and I had to fix them myself just to stay operational. During this time, my ecommerce store lost thousands of dollars in revenue. After ending the contract, I brought in an in-house engineer who reviewed their work. Not only had our performance dropped from an A+ to an F, but the engineer determined that our database and site optimization had been deliberately sabotaged. Avoid this company at all costs—working with them is a serious liability. _______________________________________________ In response to WP Buffs reply to my message: Thank you for your response. I stand by every word of my original review. I was a paying customer on your Perform Plan, and the service I received fell dramatically short of what was advertised. Weekly updates frequently broke the live site despite your team claiming they were done safely in a staging environment. Support responses routinely took days—sometimes up to a week—despite your “24/7 Emergency Support” promise. Your reply here is disappointing but unsurprising. Rather than taking responsibility for what went wrong, you’ve chosen to imply my review is dishonest and discredit me based on unrelated reviews. That kind of deflection speaks volumes. The performance degradation and broken database were real, verified independently by our internal engineer after we ended our engagement with your team. We only just recovered from persistent malware that remained long after our contract ended—an issue that should have been prevented or detected if your services were functioning as claimed. No one wants to write a review like this. But if sharing my experience helps even one other business avoid the damage we went through, it’s worth it.

I am extremely dissatisfied with the services provided by this website management company. Unfortunately, they failed to meet even the most basic security standards, putting my website and data at significant risk. Despite repeated discussions and clear expectations, the necessary security measures were either overlooked or improperly implemented. To make matters worse, the company provided false reports regarding the status of my website's security. I was given inaccurate information, which gave me a false sense of security. When I raised concerns about the discrepancies in the reports, I received no meaningful resolution or acknowledgment of the issue. Additionally, the overall communication and customer service were subpar. Responses to emails were delayed, and when I did hear back, the responses were vague and unhelpful. It was frustrating trying to get clear answers or any sense of accountability. Given the critical nature of website security and proper management, I cannot recommend this company. Their lack of professionalism and failure to adhere to basic security practices makes them an unreliable partner. I would strongly advise others to look for a more competent and trustworthy service provider.

I have worked with WP Buffs since about 2018. They get better and better every year, it seems. I send them a task with the requirements, and they get it done with few questions. Just amazing - so grateful for the service you provide!

They did a great job and made working with them seamless

They are responsive, competent, and focused on customer service. No matter who you work with, they know their stuff and can pick up where another representative left off. They also go the extra mile in letting you know about other issues that you might not have been aware of. Highly recommend!