Reply from WP SwingsJul 28, 2026
Hi,
Thank you for sharing your feedback. We genuinely regret that your experience did not meet your expectations.
We carefully reviewed your request and did our best to assist you throughout the process. We would like to clarify that, as outlined in our refund policy, our products are not intended to be purchased for evaluation or testing purposes. To help customers make informed purchasing decisions, we provide comprehensive documentation, live demos, and a trial version before purchase so the plugin's capabilities can be verified in advance.
Regarding your requirement, the feature you requested—assigning an individual custom renewal date for each subscription—is not part of the current functionality of the plugin. The feature advertised, "Ability to take renewal payment from a certain date," refers to configuring subscription renewals based on the plugin's supported scheduling options and recurring intervals. Unfortunately, it does not support unique, manually assigned renewal dates for every individual subscription.
Since this requirement falls outside the existing functionality of the plugin, we explored possible alternatives and even discussed the option of custom development. This was offered only as a potential solution to your specific business requirement, not as a condition for receiving support or avoiding a refund.
We always strive to help our customers find the best possible solution and never intend to delay or mislead anyone. We understand that our plugin was not the right fit for your particular use case, and we sincerely apologize for the frustration this caused.
We appreciate your feedback, as it helps us improve both our products and the way we communicate their capabilities.
Regards,