Reply from writersbranding.comSep 28, 2026
Hello Carolyn, thank you for taking the time to share your experience. We genuinely understand why you would feel frustrated and disappointed, particularly given the investment you have made and the expectations you had for the services associated with your books.
We want to sincerely emphasize that it has never been our intention for your experience to feel as though it was solely focused on asking you for additional money. We genuinely value the authors we work with, their creative vision, and the goals they have for their books. Our intention has always been to provide support and help move your work forward.
That said, we recognize that there has been a misunderstanding and, more importantly, a breakdown in communication regarding the process, the services being provided, and what you could expect from our team. We have previously acknowledged and apologized for this, and we recognize that clearer and more consistent communication could have made a meaningful difference in your experience.
Regarding the resolution that was discussed, we also want to acknowledge your decision to move forward with the proposed settlement and the promotional support for your books. We understand that this was a significant decision, especially considering the investment you have already made. The resolution was proposed with consideration for both your investment and the work, resources, and services already committed by our company. We appreciate your willingness to reach an agreement and move toward a resolution rather than prolong what has understandably been a frustrating situation.
Please know that we are taking your case seriously. Your account, along with the commitments made as part of the agreed resolution, is being closely monitored by our team. We remain committed to fulfilling what has been agreed upon and ensuring that the promotional support outlined in the resolution is carried out accordingly.
We truly appreciate the trust you placed in us and regret that your experience did not reflect the level of communication and support you expected. While we cannot change the frustrations you have already experienced, we hope that by honoring the commitments made and maintaining clearer, more consistent communication moving forward, we can provide you with a more positive experience from this point onward.