Reply from Xtreme Pro ApparelSep 24, 2021
Hello Zachary,
There’s nothing wrong with the functionality of the shoes, you can return them for store credit. The strap on the youth shoes can be too small if the kid has bigger ankles. We note this in the shoe description.
We’re coming out with more shoes and appreciate your input. We also suggest sizing up if your kid has a larger than usual foot.
For returns, please fill out the correct form: https://www.xpagear.com/Contact-Us_ep_5.html
UPDATE: We do offer refunds but as a standard policy across most online stores in the US, we don't offer money-back on sale items, only store credit (listed in our FAQs.) We're also paying for the customer's shipping to get the shoes back to try and accommodate him.
We understand we can't please everyone and we do our best to work with each customer as much as possible.
UPDATE #2: We're happy to help you, If you would like you can email us at [email protected]. We do have videos of customers putting the shoes on and fitting perfectly fine.
UPDATE #3: Here's a review and a quick video for you from a very high-profile coach. We hope this helps! We have booths present at several national tournaments and do sell these shoes in person. I do apologize for your experience, it sounds like we missed the mark on your order. Again, please refer to your customer service email if you have any additional questions or concerns and we will be happy to assist you further! https://www.youtube.com/watch?v=7k2Up7y1MP4
UPDATE #4 What is your head coach's name and what team are you on?
UPDATE #5 No, that's not what that means. It means we're at the majority of the large events like Freakshow in Vegas in a couple of weeks. We want to speak to you in person and see if we can get you an event item and go over the shoes while they're in front of both of us.
UPDATE #6 Best of luck!
UPDATE # 7 Thank you!
UPDATE #8 Did you accomplish your goal? Yikes.
UPDATE #9 We have more videos and positive reviews that I'm not going to give you the links to so you can go and troll us some more. We constantly give back to the wrestling community, we sponsor wrestlers that are less fortunate and we donated over $10,000 this last year to hospitals, churches, and families in need but you probably won't want to hear about that, will you?
Guess what? we also make all of our gear in-house in Colorado employing over 20 families, we don't outsource to a mill like Rudis, and we don't make our gear overseas like the other multi-million dollar companies you want to compare to.
Our website clearly states what our terms are but you didn't read, how's this Zachary, I will personally send you your $65 out of my own Paypal account so you can be done trolling. What's your PayPal account?
UPDATE #10 I never called you a troll, I simply stated what you were doing. You're wrong on what most "mainstream" companies do, sale items are offered in-store credit or they don't allow a return at all. Even Amazon allows the seller to determine this.
Note: "Amazon.com doesn't accept returns for items fulfilled by third-party sellers. The seller determines the return policy."
Your $65 has been refunded despite company policies just to try and accommodate you.
UPDATE #11 You're grabbing a policy from Rudis on new items purchased, we offer the same thing within a 30-day window.
Go ask Rudis if you can return something you bought on sale for a refund or better yet, try to buy shoes on sale from them and see if they'll give you the pair for free like we just did.
UPDATE #12 We're not Rudis. We have different policies. We're just getting into the shoe market and I'm we'll continue to strive to get better. We appreciate your feedback. Our gear, however, is actually made in-house, we offer neon printing, lower prices and faster turn times.
