Excellent
Based on 352 reviews
XP Health4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.
XP Health (xphealth.co) has 352 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
352 approved reviews, newest moderated first
Michela M.
Ordering with XP Health has been a breeze. The customer service is very supportive of resolving issues. The style and process of ordering is simple! The price is extremely fair as well.
Reply from XP HealthAug 3, 2026
We're so happy to hear that ordering with us has been a breeze and that our customer service was supportive. We appreciate you highlighting our simple process and fair pricing!
Desiree P.
App on site would not work for measurement of eyes, took over three weeks to get a "kit" to do it at home, then took another 4 to 6 six weeks to get my glasses.. even after speaking with customer service. Not likely to use this service again..
Reply from XP HealthAug 4, 2026
We appreciate you sharing your experience. We are concerned to hear about the difficulties you encountered with our measurement tools, and we understand how frustrating the wait for your kit and glasses must have been. Your order required a lined bifocal optimization, and the kit exchange added significant time to your timeline — we recognize that fell well short of what you should expect from us. As part of our service recovery, we added complimentary expedited shipping to your order. We are always working to provide a better experience, and hope to win back your trust.
Julia W.
It was easy to navigate the app, find the selection of glasses etc. I would recommend XP Health to my friends and family. Delivery was quick.
Reply from XP HealthJul 31, 2026
We're so happy to hear you found our app easy to use and enjoyed the quick delivery. We appreciate you recommending us!
Jennifer B.
XP health is great and super easy to work with. Once I order, the communication and follow up made me feel at ease. Even when I didn’t like the glasses I ordered, they helped me get a replacement at no charge.
Reply from XP HealthJul 31, 2026
We're so happy to hear that you found XP Health great and easy to work with! It's wonderful to know our communication and follow-up made you feel at ease. We're especially pleased we could help you with a replacement at no charge.
Vanessa P.
No one knows what they are talking about you call and one person tells you 1 thing and then you call and another says the complete opposite. This has happened every time I have had an interaction and now I just don't call or reach out. I hope my company switches again next year.
Reply from XP HealthAug 4, 2026
We are sorry to hear about the inconsistent information you received and understand how frustrating this must be. We reviewed our support history and do not have a record of you contacting our team directly. We'd be happy to reach out to help clear things up.
Theresa W.
A+++++++++++++++++++++
Reply from XP HealthJul 31, 2026
Thank you for your glowing review! We really appreciate it.
Angelica F.
It has been such an easy and affordable change for our family of 2. The home kits help if you aren't comfortable using the virtual try-ons, so that is a plus. The quality of the frames is so nice, and for the price it's a WIN WIN!!!!
Reply from XP HealthJul 31, 2026
We're so happy to hear that our home try-on kits made your experience easy and affordable! We appreciate you highlighting the quality of our frames. Thank you for your wonderful feedback!
W. C.
XP Health was easy to navigate and made the glasses buying process very simple and straightforward. I highly recommend using this platform for your glasses needs.
Reply from XP HealthJul 31, 2026
We are so glad to hear that you found the process of navigating our platform and purchasing glasses to be easy and straightforward! Thank you for your kind recommendation.
