Excellent
Based on 352 reviews
XP Health4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.
XP Health (xphealth.co) has 352 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
352 approved reviews, newest moderated first
Iva M.
The customer service was great, answered all my questions. I wish the company has more try at home with high nose bridges. Over all I like the service.
Reply from XP HealthJul 20, 2026
We're so glad our customer service was helpful! We appreciate your feedback regarding more try-at-home options for high nose bridges. We are always working to expand our selections.
Rachel V.
Everything was wonderful with the process. But your online updates don’t reflect what is really happening. Mine kept saying need measurements so I had to call and they said it was fine. Then I had to call to confirm again because the system didn’t say it was being prepared. If you’re gonna be online you have to perfect your online communication. Your people that are your customer service are amazing. But I shouldn’t have to call that many times to know what’s going on. ☺️
Reply from XP HealthJul 20, 2026
We appreciate you taking the time to share your feedback regarding our online updates. We understand your frustration when the system's status didn't accurately reflect the progress of your order, leading to multiple calls to our customer service team. We are actively working on improving the accuracy and real-time communication of our online tracking system to prevent similar situations in the future. We're glad to hear that our customer service representatives were able to assist you effectively. Your experience highlights an area where we can definitely improve, and we are committed to making these necessary adjustments.
Kacey P.
I have never actually used a vision plan in my life. I am lucky enough not to need glasses, but I have enrolled every year because it seemed like what I was supposed to do. Finally, with XP Health, I was able to get some awesome blue light glasses and some sunglasses!! The customer service is the best I have ever worked with and even helped me pick out my blue light glasses.
Reply from XP HealthJul 20, 2026
We are so happy to hear that our vision plan is one you can actually use! It's wonderful to know that you were able to get blue light glasses and sunglasses through us. We are also delighted that our customer service team provided you with such excellent assistance. Thank you for your kind words and positive feedback!
Grant
It was very easy to understand what my benefits were and who they applied to eyewear-related products. Overall, 10/10 would recommend this platform to anyone who can access it!
Reply from XP HealthJul 17, 2026
We're so glad to hear that understanding your eyewear benefits was easy and clear. We appreciate your recommendation!
Lesli K.
It was very quick and easy. There are lots of styles to choose from.
Reply from XP HealthJul 17, 2026
We're so happy to hear that our process was quick and easy for you, and that you appreciated the wide selection of styles. Thank you for your wonderful feedback!
GCush
The virtual try-on is actually pretty good! Sometimes you have to retake the picture or go out and back in for it to look right, but when I got my glasses, they looked just like it had shown me. They will also send you frames to try on before ordering. It costs $10, but then that is applied to your purchase. I have bought prescription glasses for both my kids and me, and we did not have any issues. The prescriptioin uploading is very easy to do. I have also reached out to support before with questions, and the response is very quick. I would highly recommend!
Reply from XP HealthJul 17, 2026
We are so glad to hear you had such a positive experience with us! It's wonderful to know that our virtual try-on feature was helpful and accurate for you and your children. We appreciate you highlighting the ease of prescription uploading and our quick support response times. Your recommendation means a lot to us!
Connie C.
Wendy, on her own, would receive 5 stars. She was fabulous! She helped me through an initial experience that was very frustrating.
Reply from XP HealthJul 17, 2026
Wendy is the best! We're so glad to hear about your positive experience and appreciate you highlighting the excellent support received. We understand initial frustrations can be challenging, and we're pleased we could turn that around for you.
Yujean S.
User friendly site with an excellent selection and the best prices.
Reply from XP HealthJul 17, 2026
We're so happy to hear you found our site user-friendly with great selections and prices! Thank you for your wonderful feedback.
