Excellent
Based on 352 reviews
XP Health4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.
XP Health (xphealth.co) has 352 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
352 approved reviews, newest moderated first
Meg L.
They were quick and accurate. That's important when it comes to eye glasses!
Reply from XP HealthJul 16, 2026
We're so glad we could provide quick and accurate service for your eyeglasses! We appreciate your kind words.
Adriana D.
I love the selection, I love the brands, I love how easy it is to navigate and do the virtual testing -- I love the price, especially for high brans ones
Reply from XP HealthJul 16, 2026
We are so glad you appreciate our selection, brands, and the ease of virtual try-on, especially our competitive pricing. Thank you for your wonderful feedback!
Megan M.
The website is so easy to navigate and helpful when deciding what glasses fit your face the best. There were a lot of options for prescription eyewear. The shipping was really quick and I am happy with the quality of my new frames/lenses.
Reply from XP HealthJul 16, 2026
We are so glad to hear you found our website easy to navigate and helpful for choosing your eyewear! We appreciate your kind words about our selection and quick shipping. Thank you for your positive feedback!
Patty
The people are great.
Reply from XP HealthJul 16, 2026
We're so glad to hear that you had such a positive experience with our team. Thank you for your kind words!
Karen M.
Contacts were much cheaper through you then through my optometrist.
Reply from XP HealthJul 16, 2026
We're so glad to hear you found our contact lens pricing to be more affordable! We appreciate your positive feedback.
Jon K.
Great service and huge selection. Able to try on glasses in my own home. Staff is fast to respond to all inquiries
Reply from XP HealthJul 16, 2026
We're so happy to hear you appreciate our service and selection, especially the convenience of trying glasses at home!
Joseph S.
I’ll start off with the good, they have fair prices and I do like the try on eyeglass frames that they’ll send you for 10 bucks since they are an online only. The bad… Tried to order contacts twice, using the brand that is on my prescription, yet both times they refuse it saying that I have to make sure I’m picking the contacts that are on my prescription. Even though I chose the ones that are on my prescription. Do you think they would look at that regardless before they take your money, but they are very quick to take your money. They did reach out to me so the customer service isn’t that bad except for the one that wanted to argue with me via email Now a supervisor or higher level person did reach out to me unfortunately, it took a few weeks for them to reach out to me, but I am glad that they did reach out to me and said if I did want to do business with them to reach out to them.
Reply from XP HealthJul 17, 2026
We appreciate you taking the time to share your feedback, and we're glad to hear you found our prices fair and enjoyed the try-on frames. We're sorry to hear the contact lens ordering process was frustrating. We always verify orders against the prescription on file to make sure you get exactly what's prescribed, and we recognize that back-and-forth wasn't a smooth experience for you. We're also glad a member of our leadership team was able to connect with you directly. We're actively reviewing our processes to ensure that this kind of communication happens more promptly and clearly in the future. Your experience highlights areas where we can improve, and we're committed to making these adjustments.
Grisel C.
I loved being able use the app to see myself wearing the different pairs of glasses before my purchase. I was sure I would love them and I did.
Reply from XP HealthJul 16, 2026
We're so glad our virtual try-on helped you find the perfect glasses! We appreciate you sharing your positive experience with us.
