Excellent
Based on 590 reviews
Xpress Auto Transportation Inc4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Xpress Auto Transportation Inc, we are dedicated to delivering outstanding vehicle transportation services. With our extensive industry expertise, we have become a trusted and dependable partner for all your auto shipping needs. Our team of skilled professionals is committed to providing you with a smooth and worry-free experience.We prioritize the safe and prompt delivery of your vehicles, ensuring they receive the utmost care and attention throughout the process. Rely on us to handle your vehicle shipping requirements with utmost professionalism and proficiency. Contact us now to discover more about our comprehensive range of services and experience the difference we can make for you.
Xpress Auto Transportation Inc (xpresstransportation.org) has 590 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
590 approved reviews, newest moderated first
Nikolay N.
Nice and easy work with you
Reply from Xpress Auto Transportation IncMay 9, 2025
Thank you so much, Nikolay! We truly appreciate your kind words and recommendation. We're glad to hear you had a great experience with our coordination and pricing. If you need anything else in the future, feel free to reach out!
Francisco C.
Very professional service, reliable , good price everything very good….
Reply from Xpress Auto Transportation IncMay 9, 2025
Thank you so much, Francisco! We truly appreciate your kind words and recommendation. We're glad to hear you had a great experience with our coordination and pricing. If you need anything else in the future, feel free to reach out!
Nadejda J.
What a great professional is Martin! Looking forward to working with him again
Reply from Xpress Auto Transportation IncMay 9, 2025
Thank you so much, Nadejda! We truly appreciate your kind words and recommendation. We're glad to hear you had a great experience with our coordination and pricing. If you need anything else in the future, feel free to reach out!
Cold Blooded P.
Follow-up..the company called me to remove the review..without resolving my issues...to complicate the matter more they hired a drive who didn't speak English and insurance was expired..so now they are saying a claim can not be filed as he was never insured...Max is obviously not capable of resolving my concerns. Is this company being run by clowns..the level of incompetence and deception is staggering? Where is the Senior Leadership and accountability as its blatant that customer satisfaction and the customer experience isn't a priority for this company. Max even had the audacity today to ask me to pay $200.00 to resolve this issue and hung up on me when I told him no. You can not make this up. Is this even a legitimate transportation company? Again stay away from this company..do not trust them with your transport needs. ‐------------------------------------------ DO NOT Use this company to transport your vehicle This vehicle transportation company is the worst. DO NOT use them. They delivered my vehicle to me at 10PM...so I had to inspect it using a flashlight. The damages that I immediately noted during off loading I showed the driver and took pictures of it. I sent the pictures of damages that I identified and the BOL (no damages noted at the time of pickup and no signature at pickup nor drop off) to the dispatcher. I called the dispatcher the next day (Max) and he said that he was working to resolve my issues. It's been 3 weeks and they are giving me the run around and all I hear is why they cant resolve my concerns cause the driver doesnt work for them. DO NOT trust this company to deliver your vehicle safely, find another provider as customer satisfaction and safe vehicle delivery is not a priority as they state on their website but taking your money is. Date of experience: March 29, 2025 ______________________________________
Reply from Xpress Auto Transportation IncJun 17, 2025
We’re very sorry to hear about your experience and take these concerns seriously. We never intend for any customer to feel unheard or mistreated. While we work with independent carriers, we expect them to meet all insurance and communication standards. We are currently investigating the situation internally and will take appropriate action if any policy violations occurred. Please contact us directly so we can review this with our senior team. We appreciate your feedback and the opportunity to address it properly.
Bachana D.
Alen parker it's a good worker
Reply from Xpress Auto Transportation IncMay 9, 2025
Thank you so much, Bachana! We truly appreciate your kind words and recommendation. We're glad to hear you had a great experience with our coordination and pricing. If you need anything else in the future, feel free to reach out!
Larry M.
Worked with Thomas Scott and quoted $750 from Phoenix, AZ to Kansas City MO. the day of pick up he called and said his driver was full for today and has one for tomorrow for $1300. Seems like a scam operation. Received a call from their “customer service” asking me to take my comment down if they fired Thomas Scott and assigned my transport to another member of their team who would quote the lowest possible price. And asked if that would satisfy me enough to remove this comment. I responded with the only way I’d be satisfied is if they picked up my car tomorrow (1day late from my contract date) for the same price as the quote, $750. I’m doubtful I will get a call back and wonder if it’s even a legitimate business that I am willing to hand my keys over to.
Reply from Xpress Auto Transportation IncJun 17, 2025
We're sorry for the confusion and frustration this situation has caused. We understand how important timely and accurate pricing is when it comes to shipping a vehicle. While pricing can change due to last-minute carrier availability, we strive to honor original quotes whenever possible and regret that this experience did not meet your expectations. We are reviewing this matter internally and appreciate your feedback. Please contact us directly if you’re open to further discussion — we'd still like to find a way to make things right.
Jermeighn T.
Ryan is great to work with smooth sailing
Reply from Xpress Auto Transportation IncApr 22, 2025
Thank you so much, Jermeighn! We truly appreciate your kind words and recommendation. We're glad to hear you had a great experience with our coordination and pricing. If you need anything else in the future, feel free to reach out!
Bester M.
The Agent Alex he is very professional and the company is great
Reply from Xpress Auto Transportation IncApr 22, 2025
Thank you so much, Bester! We truly appreciate your kind words and recommendation. We're glad to hear you had a great experience with our coordination and pricing. If you need anything else in the future, feel free to reach out!
