Great
Based on 123 reviews
xrsbeautyhair.com4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your go-to shop for luxurious human hair wigs
xrsbeautyhair.com (xrsbeautyhair.com) has 123 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
123 approved reviews, newest moderated first
no S.
10/10 the hair, customer service, quality everything about this hair is amazing. I have ordered wigs from this company for years and the wigs last forever with hardly any shedding the delivery is always super fast and did I mention that the lace is undetectable the hair is super soft, all my curly hair lovers THIS IS THE ONE!
Judith U.
I love purchasing wigs from this company, they have high quality wigs and their wigs last a long time. I have bought several wigs from XrsBeautyHair over the years and love all my purchases and would highly recommend.
Danielle F.
The lace matches the skin beautifully, but the quality of this lace is terrible. The lace shredds after a few months. And the hair comes in so-called layers but it's just a cheap way of making the wig, only giving half the ordered length. The hair just looks frizzy. Always loose strands all over. They send good wigs to the reviewers. I will never order again.
Reply from xrsbeautyhair.comOct 19, 2023
Dear Danielle We apologize that your hair did not satisfy you. my dear ,We noticed that your order was in April. Our hair can be used for 4 months to a year under normal care. Some of our customers can also use it for two years. The hair you ordered is our new clear lace wig , We all know that it is thinner and easier to fit our skin. So it is easy to fray,my dear Danielle ,Our regular brown lace is resistant to wear and tear.you could also try our brown lace wigs. We can guarantee that the hair we send to influencers is the same as the hair we send to customers. We will do strict quality inspection before shipment. Your order is for 16-inch hair. It is not like BOB, it is more layered ,for it to look more natural, Our 16inches wigs are made with at least 20inches of hair, because we chose to fold 4inches when hooking the hair, dear Danielle we do apologize for the inconvenience to you again.If you have any after-sales questions, could you contact us email@xrsbeautyhair, and our after-sales team will handle it for you.dear Danielle
Mariammah L.
I bought a wig from this company and what they sent me was terrible! I paid around £700 for the wig. They used a cheap wig cap and the hair was always fuzzy and dry of poor quality and the wig cap frayed so much I could only wear it twice! I even flat ironed it but after an hour it was a fuzzy mess but the hair at the back seemed of her better quality. I contacted after sales they said the hair may have been made from two different batches. Why would I want a wig made from two different batches of hair? I paid for premium quality ALL OVER! The wig also sheds like crazy and mats up! Why is this? Surely this is not premium hair! Let me make it clear I suffer with hair loss and own over 20 wigs and know how to care for them. I have never experience anything like this. They tried to offer of a refund for $30 (admission of guilt) after I sent pictures proving it i felt insulted! I tried to post a honest review on their website site twice and they just kept deleting it! I couldn't believe it they are definitely dishonest and not to be trusted! The comments on their website are carefully monitored so beware! I will never buy from them again its a shame I can not post the pictures on here to show you how terrible the wig looks! Now they are ignoring my emails altogether since June after I threatened them with legal action! Order #19620
Reply from xrsbeautyhair.comSep 8, 2023
we do apologize for the inconvenience to you my dear Mariammah ，Your order is in March 2023.We have contacted the factory and the quality inspection department many times to confirm that the hair we send to you,we can confirm they uses the same raw material for the frontal and weft parts, just because of the production sequence, because the frontal is hooked up one by one by hair the workers manually, it costs It takes a long time, wig frontal needs to be done first, and then add the weft, so it may not be completed at the same time, but we can guarantee that they are all the same raw material, good quality 100% human indian virgin hair,my dear Mariammah . we do apologize for the inconvenience to you again. our website does not have the option to delete bad reviews,It may be due to system reasons that if you do not leave a review on the corresponding product you purchased, you may not pass. We apologize for not giving you a good shopping experience, but we can 100% guarantee the wig is 100% human indian virgin hair,my dear Mariammah
Katherine H.
I finally found a company that Wigs look like the pictures online. I am absolutely in love with my purchase, thank you. Two hundred dollars well spent. They even reached out to me because they realized that I didn't specify the cap size. WELL DONE!!!
Vee
I love this hair I’ve made many purchases from this company and they have never failed me.
customer
This company produces some of the BESTTTTTTT wigs on the market. The wigs are exactly as advertised. The lace is perfect and the hair is soft. There's no weird smell and no need to bleach the knots. I've bought two wigs from them and will be buying another.
Charlene
Scammers. This company told me to send my original wig back and I would receive a refund for the shipping cost £22.45. I have not received any refund and it has been a month now. I tried contacting the customer service this up but I got no reply. I got sent another wig but it did not fit my head again. I got sent a medium cap size. What a joke! The person I spoke to tried to say the wig cap is large but it is not. I ordered 200% destiny and clear lace but I received something different. The customer service person even tried to make you think they are genuine and they want to put things right but instead the person is scamming. I now have to send back the replacement and spend another £22.45. Together that is £44.90. The person has not replied back to me about this refund for return shipping. The person ignores my email. The person I spoke to even tried to say I can only return an item once. I will never order from this company again.
Reply from xrsbeautyhair.comMay 23, 2023
Dear Charlene, We apologize for not giving you a perfect shopping experience. We have refunded the shipping fee of £22.45 to you, you can check your PayPal account, or you can contact PayPal customer service staff for inquiries. Dear Charlene, the new wig we shipped to you is indeed a large-sized wig, and we asked our colleagues in the quality inspection department to check your wig in great detail before shipping it to you. Whether it's length, density, or size, your wig is completely out of line with our company's standards. Dear, I have applied for you and can provide you with a return service. If you really don't like the wig you received, colleagues from our after-sales team will contact you by email and tell you the detailed information.
