Great
Based on 740 reviews
Yesoul Fitness4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Yesoul Fitness, we're passionate about revolutionizing the way you approach health and fitness. By leveraging the latest technology, we offer a range of smart fitness equipment and interactive training solutions designed to make your workouts more efficient, engaging, and accessible. Our products seamlessly integrate with mobile applications to provide you with personalized fitness guidance, real-time feedback, and a diverse array of online classes that cater to different fitness levels and preferences.We believe in combining high-quality hardware with innovative software to create a holistic fitness experience that motivates you to lead a healthier lifestyle, regardless of where you're starting from. Whether you're a seasoned fitness enthusiast or just beginning your journey, we provide the tools and support you need to achieve your health and fitness goals. At Yesoul Fitness, we're more than just a brand; we're a community dedicated to helping you become the best version of yourself.
Yesoul Fitness (yesoulfitness.com) has 740 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
740 approved reviews, newest moderated first
Fraser W.
Ordered the G1M max bike on 15/7/26 and it was delivered on 21/7/26 - outstanding delivery service and their customer service via email was very good The bike itself is very good and well built and having the additional speakers at the back makes a real difference Overall I am delighted with my purchase ☺️
Stuart P.
I was promised a goodwill gesture as a response to major problems with the delivery of my bike. I accepted the offer and since then they have gone completely quiet. They will not respond to my emails. This company is unreliable and shady. I would avoid this company at all costs.
Reply from Yesoul FitnessJul 22, 2026
Dear Customer, We’re sorry for the frustration and disappointment you have experienced, and we appreciate you sharing your concerns with us. We would like to clarify that our team did follow up with the carrier regarding your delivery case. Based on the investigation, the package was delivered and placed at the location you had provided. We also shared the Proof of Delivery (POD) with you for your reference. Regarding the previous communication about the goodwill gesture, when you mentioned that you would proceed with a chargeback, we understood this as a request to seek a refund through your payment provider. Shortly after, we received notification that a chargeback had been initiated, and we understood this as an indication that you may no longer wish to proceed with the goodwill solution we had intended to provide. We apologize if there was any misunderstanding during the communication. Our intention has always been to assist and find a suitable way to support you. Our support specialist will contact you again directly to further discuss this matter and work with you toward a proper resolution. Thank you for your patience and understanding. Kind regards, YESOUL Support Team
Tamás S.
Let’s give it a honest review Bike. - Less than a year and the cable to connect to the phone after 3 months it’s finished. Stopped working, any movement as you up and down the bike it’s disconnected and screen restarts. - front leg screw broke inwards, waiting ages to the new front stand arrive. No compensation given. - Bluetooth speaker after 6 months crap. Resonating on the bass absolutely useless. - The YESOUL fitness app that’s pretty good Overall 4 out of 10. Don’t waste your money get a proper more sturdy spinning bike for way much cheaper and put a tablet in front you will have more joy than with this one.
Reply from Yesoul FitnessJul 22, 2026
Dear Customer, We appreciate you providing such detailed feedback, including both the challenges you experienced and your positive comments about the YESOUL Fitness App. Your feedback helps us better understand our customers’ real experiences and where we can continue to improve. We would like to learn more about your case and check the previous support history to see how we can better assist you. Please kindly provide your order number or the email address associated with your purchase, and our team will review the details and follow up with you. Thank you for bringing this to our attention. We appreciate the opportunity to help. Kind regards, YESOUL Support Team
Petit
Très bons échange avec l'équipe support. Le vélo est bien arrivé, super emballage. notice claire. Pas eu de problème pour le montage
Chef L.
I havnt even received the bike yet and i am worried. Trying to get hold of anyone in customer service is proving, well impossible. I used the chat box but they said they could not talk to me right now so i waited. and waited then i get a message saying because of my inactivity you have dissapeared. You were never there in the first place and you told me YOU were busy and couldn't talk right now. Never seen that before in a chat box but ok. No phone number either. I have my doubt already as not a good start at all!
Reply from Yesoul FitnessJul 16, 2026
Dear Customer, We’re sorry to hear about your experience and understand why this has caused concern, especially before you have received your bike. Please note that there may be times when our support team is unavailable outside of working hours, which can result in delayed responses. However, all customer messages are reviewed, and our team will respond as quickly as possible once they are back at work. If convenient, please provide your order number or the email address associated with your purchase. We would be happy to review the communication history and provide you with a clear explanation regarding your case. Thank you for your patience and for giving us the opportunity to assist you. Kind regards, YESOUL Support Team
Angelinea
Had this treadmill a few weeks now, the 21.5 inch screen is why I got it. Rotating it for floor stuff is surprisingly useful. Setup was easy enough but you’ll need help with the screen. Auto incline works smooth during classes, and the brushless motor is way quieter than my old one. Cast my phone’s fitness app to it with no lag. Solid for the price and does what I need for daily runs.
Anonymous
This should be zero stars. They do not monitor their inventory so you might be stuck waiting for a product that is actually out of stock. Even when you have an email confirming your refund request due to no inventory, they’ll magically end up sending you the product. If you no longer want their product after you were already promised a refund, it’s still on you to pay the restock fee. You also have the option of refusing the order you were told was out of stock. Don’t forget, you have to start the return process right away. Why? Because after 14 days you’re stuck with the product you were told was out of stock and no longer want. Did I mention they said I was going to get a full refund because their product was out of stock? Don’t let social media fool you, this company is very shady.
Reply from Yesoul FitnessJul 13, 2026
Dear Customer, We’re sorry to hear about your experience and apologize for the frustration this situation has caused. We take your concerns seriously and would like the opportunity to investigate this matter thoroughly. Please kindly provide your order number or the email address associated with your order so that we can review your case in detail. Once we have your order information, our team will conduct a comprehensive investigation and provide you with a formal response based on our findings. We are committed to handling your case fairly and working toward a reasonable resolution. Thank you for your patience and understanding. Kind regards, YESOUL Support Team
Andrew R.
Bought the G1 max bike, super happy with it. Well built and feels very sturdy.
