Reply from YOKKAODec 22, 2023
Dear Tomas,
I hope this message finds you well. I wanted to personally reach out to address the concerns you shared in your recent review. Firstly, we sincerely apologize for any inconvenience you've experienced regarding your order placed on December 18 for a pre-order product with an expected delivery time of 3 weeks, as specified on the product page.
Upon thorough review, we acknowledge that your order was indeed refunded promptly, as per your request, before the initially expected delivery date. I understand the delay in processing your refund may have caused frustration, and for that, we genuinely apologize.
Regarding your comment about our customer service not responding to emails, we want to clarify that your case does not reflect our standard communication practices. We pride ourselves on providing prompt and attentive customer service, and we regret any perception to the contrary.
Your feedback is invaluable, and we are taking immediate steps to investigate the communication lapse you mentioned. We assure you that our customer service team is here to assist you promptly, and we are committed to addressing any remaining concerns to your satisfaction.
Please rest assured that we take your feedback seriously and are actively working to enhance our processes to prevent similar situations in the future. We appreciate your understanding during this time, and we want to assure you that we are committed to learning from this experience and improving our services to meet the expectations of our valued customers.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience you've experienced.
Sincerely,
Nat
YOKKAO Customer Service
