Reply from YOKKAOAug 16, 2021
Dear TK,
Thank you for taking time to leave us feedback about your experience shopping at www.yokkao.com. Do allow us to clarify with regards to your purchase:
As stated in our shipping policy (https://www.yokkao.com/pages/shipping), customers are responsible for any additional import duties or taxes imposed by your local custom authorities for dutiable international shipments. This is typically paid by the courier (DHL Express in this case) on the receiver’s behalf. The courier then invoices the receiver of the shipment for the payment.
For our US customers, products in stock at our warehouses are typically shipped within 1-3 days directly from our US warehouse with no import duties/tax. For EU customers, we ship directly from our Republic of San Marino warehouse to destinations within Europe with no import duties.
For other destinations including Asia, Africa, Australia, South America, and Canada, we ship direct from our facility in Thailand. In this circumstance, customers are responsible for any additional import duties or taxes imposed by the respective local custom authorities.
As you reside in Canada, we sent you an email to inform you about the import duty prior to shipping your package. We received your confirmation that you would like the package shipped with knowledge of the import duties before proceeding with the shipment.
To reiterate, this additional duty is not charged by us but by your local custom authorities. We hope that this helps to clear things up. We are always striving to provide complete transparency as well as the best shopping experience and we appreciate your time in sharing your feedback.
Best regards,
YOKKAO Team