YourGreenHousesReviews of yourgreenhouses.com

I honestly didn't even want to give 1 star. This company has lied so many times about when we would be receiving our greenhouse. We had footers poured and a team waiting to unload the greenhouse like we were told to do. The greenhouse never showed up. We sent everyone home. We have ignored, promised to, and lied to by this company. We have three emails stating your greenhouse delivery is next! Your wait is over! Well, we have been waiting since March 2026. It is now October 2026. This company doesn't answer their phones nor emails. Bruno, Maria, and Ruben do nothing but lie, or just don't say anything. They ignore you.

This company is a scam. After 3 months of delays and lying from your greenhouse I cancelled my order and now 6 weeks after cancellation I still have not received my refund. If you order from this site you’re throwing your money away.

Horrible! I fell for the huge sale scam in march and it’s evident everyone else did too. This particular greenhouse doesn’t exist in the inventory and that’s why it was priced the way it was. I’m out 7k and requested a refund but suddenly I’m getting no more responses on instagram or emails.

Our case is not as bad as some others who have posted here, but we have the same signs and symptoms. Delay after delay, not calls, few emails, and n greenhouse. We cannot get a legitimate answer from them. Is it time to take action with someone outside the company?

This is absolutely the worst customer service I have ever experienced in my 74 years. I had ordered my greenhouse on January 2, 2026 and since then I have received several emails about delays and estimated delivery dates. I received an email from Gustav on August 12, 2026 stating that my order is scheduled to be shipped out and delivered within the next 2-3 weeks. I received a shipment on August 27th and what I received was something other than what I expected. Instead of a neatly packed kit I received a couple of loose boxes and three rolled up large sheets of polycarbonate with instructions that tell me I need to measure and cut out the panels. I tried calling the customer service number on the website several times for a couple of days but always got a message that they can't answer the phone. I emailed Bruno and told him I ordered a kit with precut panels and that's what I expected. He told me he would have to talk to higher ups to get it resolved. On Sept. 10th I got a call from someone with a NY number and he said my greenhouse has been shipped. I told him about the shipment that I received and he said full sheet of polycarbonate are usually sent out for repairs and he would have someone give me a call. I sent an email to Gustav on Sept. 24th but have gotten no response. I was able to leave a message on the customer service number and I received a callback. The options I was given was to either cut out all the panels myself which I can't due physical limitations or wait another 6 to 8 weeks for precut panels to come from Europe. Neither are acceptable to me so I have requested they pick up what they delivered and give me a full refund.

I have sent numerous emails to hello@yourgreenhouses and left messages at the 201-529-0531. I sent an email to gustav@yourgreenhouses which I got an email from 8/10/26 with a link to a YouTube video about delays. The email is no longer deliverable. My order number is 5280 and I paid 10k for this greenhouse that I don’t think I will ever get.

I ordered mine November 30, 2025 and was supposed to be delivered March of 2026. This company constantly lies and does not deliver. I finally canceled my order September 14, 2026, and asked for a refund. I still have yet to receive the refund. When someone returns something to a store the refund is usually reflected on my credit card within 2-3 days. I waited about a week after the order was cancelled and inquired about my refund, the Company stated that the refund was pending and could take a couple of weeks. Ridiculous response. So I again contacted them about my refund and told them that was unacceptable. The Company responded, “Refunds take that long to process because these are tied to physical stock and go through manual reconciliation.” This Company is a joke. The Company is probably broke and doesn’t have the money. I will probably have to take legal action to get anything out of them. DO NOT DO BUSINESS WITH THIS COMPANY THEY SCAM PEOPLE. UPDATE 10/20/26: It’s been over a month since my order was cancelled and I still have not received my refund and the Company can’t give me a straight answer of when I will receive it. Save yourself a lot of frustration and do not do business with this Company. I am not looking into filing a fraud complaint against this Company.

Paid extra to get the greenhouse quicker and just got the runaround for months. Got offered a 10% discount for my troubles which they never gave me. I finally cancelled after waiting 2 additional weeks for the promised discount. Read lots of reviews and most complaints were about the lead times. Well, they were right. This company does not deliver, even when paying extra to get priority. Sad. I do not recommend this business.