Excellent
Based on 2,847 reviews
YuMOVE US4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,847 approved reviews, newest moderated first
Leandra K.
I was very pleased. My 15-yr border collie had passed away so i dud not need her meds anymore. YuMove was very accommodating with the refund process.
Reply from YuMOVE USDec 19, 2023
Hey Leandra, thanks for your review. We're sending you all the love during this difficult time! -Chelsea
Vicki
Small business owner - personalized care - speaking with a human on every call - great service - professional courtesy, intelligence, offer great tips and tricks for animal care - understanding and compassionate. Also the product is great and really works!
Reply from YuMOVE USDec 18, 2023
Hey Vicki, thanks for your review. We're delighted to know that you're a fan of our service and our product! -Chelsea
customer
I have emailed this company no less than 3 times requesting them to cancel my orders and to close this account and have unsubscribed to their emails. Yet I get constant emails from them. They just keep charging my account and sending their products. My dog passed away 3 and a half months ago. I’ve explained this to them every time I’ve contacted them. How cruel can you be, YuMove? After at least 3 requests, I can no longer recommend this company to anyone, as they do not care about their customers or their requests….. as long as they can make a buck. Thank you YuMove for making the painful experience of losing our family member more painful and heartbreaking than necessary.
Reply from YuMOVE USDec 18, 2023
Hi Lisa, thank you for your review and I'm so sorry to hear about the loss of your pet. After doing some digging I can see that one of our reps did cancel your subscription when you reached out in October, refunded your last order and offered her condolences for your loss as well. You have not received any orders from us under that account since then, so I wonder if there may be a duplicate account you've signed up for without realizing? I have given you a call twice today and left a voicemail so please call us back as soon as you're able so we can ensure completion with any accounts you may have. Kind regards, Chelsea
Gigi Z.
Excellent supplement for sport dogs and pet dogs alike. Both 7yr and 15yr old are on it; highly recommended for sport dog and pet dog.
Reply from YuMOVE USDec 18, 2023
Hey Gigi, thanks for your review. We're glad to hear that your dogs are doing so well with YuMOVE! -Chelsea
Cathy C.
Super friendly staff at the Agility Invitational and the sale offered!
Reply from YuMOVE USDec 18, 2023
Hey Cathy, thanks for your review. We're glad to hear that you had a great time meeting our staff at the Agility Invitational! -Chelsea
Stacie S.
Great customer service
Reply from YuMOVE USDec 18, 2023
Hey Stacie, thanks for your review. We're glad to hear that our customer service has been great for you! - Chelsea
Kelly W.
People at the booth were very friendly and not overly pushy. Full of good information!
Reply from YuMOVE USDec 18, 2023
Hey Kelly, thanks for your review. We're so glad to hear that our booth representative were friendly and provided good information! -Chelsea
Cheryl S.
Absolutely terrific! My 13 year old had marked improvement of mobility and speed. All my dogs now use this product. They love it!
Reply from YuMOVE USDec 18, 2023
Hey Cheryl, thanks for your review. We're so glad to hear that your dogs are seeing great improvements since taking YuMOVE! -Chelsea
