Excellent
Based on 2,847 reviews
YuMOVE US4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,847 approved reviews, newest moderated first
Ms.Brokenwings
I contacted the company, because I noticed as a new user of the product that the double amount wasn't sent. They responded right away and shipped out the needed product no charge!
Reply from YuMOVE USMar 20, 2024
Hi there, thank you so much for your review! We are thrilled to hear that our customer care team was able to help! Kind regards, Dianivette
Scott C.
Dianivette at YoMove was very prompt and helpful in adjusting my subscription. The product seems to be helping my dog's mobility. Thanks
Reply from YuMOVE USMar 19, 2024
Hi Scott! Thank you for your review! I'm so happy to hear that Dianivette was able to help you and that your dog is doing better with YuMOVE! She's a wonderful advocate for our pet parents and a much appreciated leader in our team! Kind regards, Holly
Lolax
I got a call regarding my order, telling me it was unfortunately going to be shipped late. But it should arrive before I run out of the chews that I have so as not to interfere with the benefits.
Reply from YuMOVE USMar 18, 2024
Good morning and thank you for your review! Late shipments happen very infrequently and we are happy to keep you informed! Kind regards, Holly
dan
I wanted to change frequency of delivery Easily accomplished
Reply from YuMOVE USMar 18, 2024
Hi Dan! Thanks for your review! We are so glad to hear you were able to easily adjust your timeline for auto-ship! Kind regards, Holly
ryan W.
Made the mistake of not reading thoroughly enough on the difference between adult yumove and adult plus yumove. Plus is tablet form only. My pup dissects all treats if he thinks something is up and found them. Yumove changed my auto renewal to adult style (not adult plus) which are the chew form, and also sent me a free trial bottle to make sure he like them before my next monthly shipment happens! Excellent customer service and I’m sure the product will be just as good!
Reply from YuMOVE USMar 15, 2024
Hi Ryan, thank you for your review. We are so glad to hear that our Customer Care team was able to help you out and make sure you and your pup were well taken care of! Kind regards, Dianivette
Billy Z H.
We have two Golden Retrievers, one is 12 and the other is closing in on 15. I was very skeptical but these actually make a difference.
Reply from YuMOVE USMar 15, 2024
Hi Billy, thank you for your review. We are so happy to hear that you have seen a difference in your dog since being on YuMOVE! Kind regards, Dianivette
Lawson C.
This company really do take customer service seriously. To say they care is an understatement. When my dog died they sent a packet of seeds, which I treasured and when I forgot to tell them of our new address they processed a refund before being asked. Our dogs love and benefit from your product. Other companies must envy the customer service you provide. Well done Yumove!
Reply from YuMOVE USMar 15, 2024
Hi Lawson, thank you for your review. We are so sorry to hear about the loss of your dog! You will be in our thoughts throughout this hard time. Kind regards, Dianivette
lisa T.
I have had the best experience with YuMove - from Customer Service to product performance, for well over 2 years. I recently had to 'upgrade' to the Plus, as my boy is aging his dispaysia is getting bad - I missed my autoship date and customer service helped me out! This is the only company I have found that believes in their product so much, they provide the loading dose at no cost. 5 stars!!
Reply from YuMOVE USMar 14, 2024
Hi Lisa, thank you for your review. We are so happy to hear that you're a fan of our customer service and products! Kind regards, Dianivette
