ZendeskReviews of zendesk.com

Have left 2 messages with their help desk app for a merchandise site and have received no response. I have merchandise that has not been delivered and am unable to track, and Zendesk has done nothing to resolve. Less than useless.

Their support team is awful and its impossible to cancel the subscription. I have been trying to cancel for more than 2 months but there is no direct way to do this. You need to submit a ticket that they will never answer just to keep you paying a couple of extra months. I had to cancel the credit card just to get out of that hell.

Leider total schlechte Erfahrung. Versuche seit 10 Tagen eine Antwort zu bekommen und bekomme leider immer nur die gleichen standardisierten Mails. Zendesk scheint total überfordert zu sein und nicht in der Lage, seinen Job zu machen. Customer Service auf die schlechteste Art und Weise.

I've been trying to cancel for over 3 months now. I have been charged even though they confirmed they canceled. They also tricked me into paying one more month saying I should have given a 30-day notice. However, their own documentation on the website says once you cancel, you will not be charged for the next billing cycle. Now I have to fight with them via bank dispute and have to close my entire card just because of them. They are ignorant. I've sent like 100 messages over 3 months. Nothing works.

We've been happily using Zendesk for more than a decade, but have now run into a huge problem with their own support team. As many others have chimed in here, actually getting a resolution to a simple billing change request has been impossible. All we wanted to do was decrease the seat quantity, and it has taken 4 months to do so thus far. I did sign a new 1-year term contract at the new seat quantity, and was happy to do so, but we continue to be charged the old quantity. The total overcharge will be 4X our monthly subscription if it is not resolved in the next week. We are now looking at migrating to another platform, which we had definitely not wanted to do at this point.

Inflexible, unreasonable, unresponsive. No idea why companies outsource their service to this place and imagine their customers will be happy is beyond me. You get what you pay for. What a waste of time.

I have been using Zendesk ever since they purchased Base CRM. Our multimillion-dollar company relies on sales activities via Zendesk Sell to maintain revenue and pay staff. Four days ago, my account just disappeared, and Zendesk isn't solving the issue. The support staff has been atrocious. They first stated they "couldn't find my account and that I need to be an admin to work with support." The disturbing part of this is that I am the owner of the company and the only admin on our account. Their customer support isn't available over the phone; they only communicate online and by email, all of which are canned run-around answers and questions. For example, the support staff sends me emails around midnight each night asking for the email and subdomain associated with our account. I have provided this information at least ten times now! Stay away from this company at all costs! I have never seen worse customer support in my life!

I noticed a few unfamiliar and unauthorised debits on my credit card to Zendesk (whom I had never heard of). I used their website chat to query it - this, I must admit, was very efficient. The person helping me looked into it and told me the payments were for an adult dating site which I had never heard of either called Wellhello, which does not seem legitimate. Zendesk will not reverse the payments. Either Zendesk defrauded me or their obviously dodgy client used Zendesk to defraud me.