Bad
Based on 725 reviews
Zendesk1.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zendesk is the next-generation AI-powered support solution with built-in ticketing, conversational messaging, live chat, and more designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk uses AI to helps businesses handle more interactions, increase customer satisfaction with personalized support, and decrease costs to free up time for agents.Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.
Zendesk (zendesk.com) has 725 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
725 approved reviews, newest moderated first
will D.
No support or response to my email support request regarding our use of their support ticketing system for our clients. Worst customer service I have experienced, which ironically is a support services for customers company.
Mr. T.
The best in the business.
Tomas
After trying and failing to get a response to a few simple questions, I asked to speak to a supervisor. I'm sure you won't be shocked to learn that a supervisor never contacted me (at this point, I certainly wasn't). But not only did a supervisor never contact me, the crew at Zendesk blocked me from the support page. They ignore you as long as they can, hoping you go away. If you won't go away? They'll just block you.
Alex S.
How embarrassing for a company that provides a product to companies to support their customers and they cant even support their own customers.
Dale B.
We use Zendesk to track all helpdesk and sell (CRM) type of interactions with customers. And it has been fantastic! Between the web, phone, and iPad apps we can keep track of customer issues. Answer questions. Track requests for quotes, finalize them, and track won/lost bids on sales as well. All with one tool. It has helped us organize around growing our application and customer base and given structure to what is going on, who is doing what, and even allowing resellers to receive a subset of helpdesk / support requests routed to them for their customers. Definitely worth the price!
Jeanne
Very ironic that a company whose product is a support ticketing system is USELESS at actually providing support to their own paying customers!!! I have been using Zendesk for 8 years and still can't figure out how to get an actual person to help me because the have hidden the Get Support link where no one can find it.
Kristīne KALNIŅA AVOTA -.
Tickets are updated very slowly, and the ticket memory may be larger. The search engine did not find any tickets in the last 2 weeks.
Customer
God awful company to deal with
