Zen PlannerReviews of zenplanner.com

Decent software, not the best. Live support is very nice, but most of the time they don't have authority to do anything else that start a ticket. Than you wait 48 hours for an answer and they reply that the problem was fixed, but it still exist. If you try to leave them they really become spiteful. Last month I noticed That ZenPlanner stopped billing all my students. I called them and they blamed it on their CC provider PaySimple. I called PaySimple and they said everything is good on their end. I called the ZenPlanner and the ticket was created. After 48 hours I've got a response that the problem was fixed, It wasn't. So back to to the email and the phone calls for another two weeks. Nothing gets solved. Finally I made a decision to go with another software and billing provider. I requested my database export. They said it would cost $199 for a basic database export and I said ok. 3 days later I followed up to find out that they are waiting for the payment to fully go through. 5 days later they told me it was emailed to me, but I received no email. On the 6th, 7th, 8th and 9th day my emails were ignored and phone calls led to nothing. Still don't have my database export, that I paid for and wasn't able to bill my students for 6 weeks now. Had to pay the rent and the bills out of my pocket. As I said, nice people work there and they will treat you with respect, but not much is being done when you need them most. They couldn't care less if your business is collapsing because of their negligence. Don't sign up with ZenPlanner. Go with GymDesk. No phone support, because they are in Tokyo, Japan, but they answer emails quickly and solve problems. Integrated website is included. All for $75/month.

I am a former member of a gym that was using Zen Planner (ZP). Seemed like a cool way to track my membership at the time. The problem started when the gym location I frequented ceased providing services. The next nearest location was in another state but I received information from other members they were still getting billed. I attempted to get ahead of the situation so, I contacted ZP asking how I can terminate. The service rep could not tell me how I could document my desire to terminate my membership definitively. The rep stated (no less than 8x) "You need to contact the business owner," ZP rep was not able to provide assistance. This means that as a member if your gym is asking you to use ZP, you'll be at the mercy of the gym owner to terminate the contract. ZP might make sense for gym owners but if you're a member I'd do everything in my power to steer clear of having to go through this app again.

In contrast with the business owners who commented here, I would like to share my experience as a regular guy who hits the box from time to time and happens to be involved in the software industry. The lack of investment in native app development is obvious. Providing a web app instead is good for starters but not for a company that makes good profits and can obviously afford something better. Moreover, it would make sense if the web app (and the experience on the website as well) was somewhat contemporary but not stuck to and ugly UI and 15 years old UX. There's also an obvious lack of features like: - structured workout entry and formatting - proper purchase history - calendar reminders - body metrics - 3rd party integration (Strava?) - integration APIs Still, I give it 3/5 just because it somewhat does its basic job. However, I bet there are better options on the market and I believe it's just a matter of time for another service to get Zen Planner's share.

We've been running a CrossFit gym since 2009 and have used Zen Planner for many years. We recently sold our business and no longer had use for the software. We contacted support to cancel our subscription and fill out the appropriate form. We also understood that there was a 30 day cancellation period. Zen Planner continue to charge our CC on a monthly basis like nothing has happened?! We have contacted support multiple times via email to request a refund for the additional charges but as yet, there's been zero response Thank God our CC is expiring in a month I would not recommend this software :(

I’m truly upset by the complete disfunction of this software. I feel like I’ve been paying good money to act as a crash test dummy for their developers. The set up was arduous and lengthy and anything but intuitive. I have so many complaints about their “bugs” and system failures that I don’t want to take the time to list it all. The support staff are friendly and eager to help- only to return with- “ yeah , sorry the issue is a bug and I’ll put a ticket in for that”. Unacceptable. Im currently trying to figure how to get out and transfer to another company. Big disappointment and loss of time and money, not to mention they caused my business integrity to be called in to question more than once.

Follow up on my previous review: I ended up canceling. After over two years of paying a monthly membership to this company, and hoping I can use their software, I finally canceled. Again, they are very smart in selling: many promises, available agents to reach anytime, etc. However, setting it up was a nightmare! The "training" must be done, but they did it their way. Don't think that you can ask questions and they'll respond: the assigned training agent will walk you through every single piece of information, even if you plan to use that feature or not, and not even going into what your specific needs are. Secondly, after I started trying to set it up myself, the time consuming and the difficulty of the process, while running my business on daily basis, was overwhelming, it took me two years back and forth, some days working on it, and some other taking care of my business needs. I kept on paying. $200 every month, in the hope that this will eventually help me simplify my business. Finally, after two years, all was set up, and, surprise: none of my employees understood how to use it! Now, let me be clear: the ZP software is ingenious and can do MANY things, BUT you must work 24 hours a day to entry data into it continuously. Every feature will require an entry, generate a report, and basically, one must stand in front of a computer all day long. One cannot pay by feature, you pay by the size of your business, regardless if you're not using 60% of the features. Gyms CANNOT function this way. We simply don't have enough staff, unless you're a corporation with full administration, managers, data entry people, etc. Another thing: after setting up everything, they tell you that, in order to give access to your employees to the kiosk mode, you must buy $600 tablets with a certain functionality! WOW Anyways, I gave up and I am writing my own simple piece of software right now. Meaning that this review is coming from someone who does understand how things work. However, a simple gym teacher will not be able to handle this software. Be aware of the 30 days cancelation policy, they require a full month payment after you cancel.

Really quick response times. Much more personal than MindBody support. I feel heard and appreciated whenever I reach out. Also, the software is way easier to use for both my clients and staff! I have recommended Zen Planner to all of my friends.

I’ve been with Zen Planner for quite a number of years running a martial arts gym and at first i felt i was getting enough value for the money i was paying. But in the last 1-2 years, pricing has gone up drastically (i’m paying hundreds of dollars per month), and service has gone down horrifically. Outages are almost on a weekly (daily the last few days) basis now. There’s still a lot of bugs with the software and some things just don’t work well. The members app still feels like a beta test app since day one. I thought it would have moved forward from day one, but it really hasn’t moved much at all - but all for more money. The only thing stopping me from cancelling my account at the moment is finding another solution. So i’m searching... and inevitably, it’ll be going, going, gone.