Zen PlannerReviews of zenplanner.com

This is just not an acceptable software product by modern standards. Given it can only be accessed through a mobile app for members, ZenPlanner's inability to support MAJOR OS version releases from is laughable. This is our only way to use your service, and ZenPlanner's lack of foresight, QA testing, etc is unacceptable.

We began using the Zen Planner scheduling software in 2015 and raved about the stellar customer service. Based on this positive experience I switched from managing my own Word Press website for our company to paying Zen Planner to host and manage it. We pay several hundred dollars per month for this service but it saves me time so I can work on my business and the service was always excellent until this year. Since 2020 customer service and response times have not been great. We still have no complaints regarding the scheduling software but my recent request to update our rates and programs on the website for the start of fall have produced no results. The web design team told me I need to contact the software team first though it wasn't clear why they would not do it on my behalf. When I contacted the software team they emailed me links to pages on how to program my Word Press site widgets myself. Not sure why I'm paying hundreds of dollars to them I requested to schedule a customer service call to see if this was merely a misunderstanding that could be easily cleared up. Customer service told me that due to high call volumes this is not an option. Having enjoyed 4 great years of service I'm very disappointed with this outcome and no longer recommend Zen Planner. We'll be looking for other website solutions.

We are customer of ZenPlaner in the last 10 years in Switzerland Reebok Crossfit Zürich Hosue of Athletes. In the past 3 months the online payment trough the app is not working anymore. We have opened several tickets and always received the same answer. See below. “We do not have a specific ETA for when this fix will go out yet. It is an issue isolated to specific customers using Paysafe. I will let you know via case 00182520 as soon as we have an update” Furthermore, this explanation is sent repeatedly. Who are you trying to fool? Meanwhile the full payment is deducted monthly whit-out comment. We are not requesting a new function! Just the restore of a crucial business relevant payment process. ZenPlaner Support is unable to give us any information about the status. We keep receiving the same answer. We where happy with the Product and the support till 2020. I don’t know what happened, but the way support is handled is unacceptable. I would strongly recommend to not choose this software anymore unless there are major changes in the way of communication and support from this company.

I used Zen Planner with another company before starting my own business. The gym management software is great. I was excited to get on board when making the decision to open my own gym. Their sales staff oversells their web development and marketing services, which I can tell you now are a waste of money. It is overpriced and quite the scam. I could have paid a one time fee of $1000 to have a website just as good designed, the updates you can easily do yourself, and the marketing you can also easily do yourself. They will do everything to avoid adverts on any platform outside of Facebook. When I was sold this service I was assured Instagram ads wouldn't be an issue. The marketing specialist spent 10 minutes trying to explain why they'd rather do Facebook. He should have just told me he doesn't know how. Additionally, I was told they would prefer to do only one additional edit to the website before launching, as customers in the past have had many alterations which Zen Planner thought was a waste of time. Never mind they are being paid to design your website the way you want. I assume this is why in their contract they have a clause which states every oral or written agreement up until now is superseded by the contract. They tell you one thing, sell you another, and then you're stuck. The kiosk has a bug that will not allow a customer to proceed past the photo, when signing up. So you have to take every single person back into your office and add them manually, which is time consuming and disrupts your ability to do business. I emailed their staff only to get a response 4 days later saying my concern had been forwarded. Days go by, the problem persisted. I called and was told by the end of that week it would be fixed. Here we are weeks later and the problem has not been fixed. I sent a follow up email 10 days ago with no response still! I am still dragging every person that comes through the doors into my office. I originally requested to simply downgrade my service due to covid 19 financial uncertainty sometime mid may. I get no response at all. I decide to just cancel my service all together since I'm being charged for a service I can't use, a service that is different from what I was sold, and a service that they themselves clearly cannot provide, since their is virtually no communication on their end. Now here I am at the end of June, crossing into yet another billing cycle, which I tried to minimize, and eventually eliminate. I'm sure Zen Planner will continue to delay the cancellation of my service so they can bill me further, which seems to be a theme if you read other reviews. Zen Planner takes every opportunity to complain about how they have been impacted by Covid, yet give zero F's about your situation. You'd think that due to the devastating impact of this pandemic on the fitness industry they'd be willing to work with you or even communicate, but you'd be wrong. Zen Planner has been nothing but an expensive headache. Do not make the same mistake I did. And Zen Planner, if you are reading this, feel free to answer any number of communications I've sent that have yet to receive a response.

Had a negative customer service experience.

They are really quick to sign you when you want to join but as for when you try to cancel, they not only make it complicated but in my case, they kept charging me after my cancellation, an amount higher than what I was paying when signed with them and the refund promised did not come as for now that I am writing this review. I have contacted them twice about the issue and they won't even answer me. So if you want to use their services, make sure you really are pleased with what they offer because you may have problems leaving them.

their customer service is the best! friendly and knowledgable

great company great product!