ZeroMax Moving and StorageReviews of zeromaxmovers.com

Good communication, helpful and responsive team. Everything went really smoothly. Thank you ZeroMax for your help.

After living in New York for the last decade, I've moved every year or two and tried many different moving companies. This was by far the worst moving company I've ever worked with. ZeroMax moving borders on a fraudulent business. For weeks we sent pictures, explained in detail the move, explained we needed a big truck, three movers and we were making two stops. We received a quote, we compared it with three other companies and it was the lowest, so we booked them. The day before the move I get a call and they ask for 100% of payment upfront, I should have realized this was the red flag of a scam. Day of the move, only two movers showed up at 11:30 am, proceeded to slowly load the truck with many cigarette breaks. Finally at 4pm EST we left the 700 square foot apt 1bedroom apt we were moving from, 4+ hours to just put the boxes and furniture in the truck. As we get to the second stop to pick up a few more things, I get a call from the Sales person sitting the office (Alex), who proceeds to explain why he wants to charge me for more things. Some, valid we had 10 more boxes than planned. They attempted to double charge us on many items, ask for more money for any excuse they could come up with. In the middle of the move he blackmails me for more money or won't finish the move, they do this after they have already driven away with all my stuff. I cave,and pay them because it's so late, getting dark and still have a whole "move in" to complete. We get to the house we are moving into and the mover says "I didn't know there were stairs". This time I get a call from a more junior sales person bc Alex went home, who tells me he wants more money for the stairs and admits they need three people and Alex didn't put the correct information in for the move. He tells me the guys won't unload the truck unless I let him charge my card for more. So again, I had to give them more money to complete the job It's now 7pm, and it becomes clear they can't do the job without a third person, so after spending thousands of dollars, I have to unload the truck and fill in as the third mover. The movers were great, it's hard hard work and they got screwed by sleazy sales people who sit in an office. The move final ends at 930pm. I gave the guys some sandwiches for dinner, a nice tip, thanked them for the work and they let me know this is very typical of their sales people in the office. A days later, we realize they didn't give us back my tools and the cord to our peloton was missing. We called and asked for it, we're told three different times they would come to bring it back but they never showed. Finally, over a week later, they brought back my tools and made no mention of the peloton cord which was clearly lost (and isn't cheap to replace. They took no responsibility and stopped responding to us. Zeromax moving is not flat rate, it isn't easy, it's barely a legitimate business. It's either incompetent amateurs or fraudulent blackmailers. Either way, there are so many high quality, fast, and efficient movers out there. There's no reason to add the stress of this company to the already stressful "Moving Day". Good luck in your move! Avoid this company at all cost. If you have a similar experience, do the write thing and warn others about Zeromax. Edit - their response 80% false. Just full on lying about the cost, numbers and days in which they didn’t return my items. All just lies to lure someone else into their scam.

This past weekend my family and I had Alex and his partner move us into our new apartment . The move was quick , professionally done and both gentlemen were extremely personable and helpful. They also gave us the best price . It was half the price of most companies . No hidden fees or extras if you’re honest with them from the beginning . They were also very easy to book . I would use zero max again and request Alex again if he is available . I will definitely be refer them to friends and family !!!