Zoom Electric Scooters & MopedsReviews of zoomescooters.com

It took almost 8 weeks for my two scooters to arrive but it was well worth the wait. They traveled from one end of the country to the other. In my opinion, Zoom scooters are small electric motorcycles, not at all like electric bicycles. They perform as advertised, plenty fast and very safe. We live in a town well suited for this additional mode of transportation. They are not a replacement for a car which we have not used in 3 days. We are in our 60's and having more fun than ever. Saving on gas, yes and I bet they will be extremely reliable and economical to drive.

Trustpilot …This isn't getting anywhere. Even the BBB has complaints against this company ZoomElectricScooters. I've said my peace. I will "NEVER BUY NOR RECOMMEND ANYTHING ELSE FROM ZOOM ELECTRIC SCOOTERS of California. ZOOM ELECTRIC SCOOTERS OUT OF CALIFORNIA -NEVER GAVE ME ANYTHING OTHER THAN A HEADACHE. From the day of my order back in JULY 05, 2020. Till MAY 18,2022, I called and I chatted online with Zoom Customer Service on several occasions between 2020 to 2022 about replacing the original batteries on the Trike scooter I purchased in July 2020. I also asked and complained that I wanted to know where I could take this scooter to be checked BY A PROFESSIONAL MECHANIC. And, it wasn’t until I posted my first post about my frustration and ordeal with Zoom Electric Scooter Company that I received an email on June 22, 2022 stating, “We can try to arrange mobile mechanic at the MARKET RATE. DID YOU LIKE US TO FIND ONE FOR YOU? MARKET RATE IS ABOUT $70-$90.00 US DOLLARS AN HOUR. I WAS NEVER TOLD THE MARKET PRICE TILL JUNE 22, 2022 So, I placed an order for the (6) REPLACEMENT BATTERIES from Zoom Electric Scooter on MAY 18, 2022. They COSTED ME $417.95 with tax. I RECEIVED THEM IN JUNE 2022. BATTERIES THAT I SHOULD HAVE GOTTEN FOR FREE ACCORDING TO ZOOM ELECTRIC SCOOTER’s FREE 2 YEAR WARRANTY ON POWERTRAIN ($99 VALUE). I questioned the details of their warranty and I if could attached a copy of my original BILL OF SALE I WOULD. INSTEAD, I RECEIVE A THREAT OF LEGAL ACTIONS AGAINST ME to REMOVE MY REVIEW. WHICH BY THE WAY WAS FLAGGED ON TRUSTED PILOT TILL I SUBMITTED ORIGINAL DOCUMENTS PROVING THAT I WAS NOT AND AM NOT LYING. Yes, I got frustrated and annoyed with Zoom Electric Scooters; but I APOLOGIZED TO ZOOM FOR MY OUTBURST, BUT I ALSO TOLD THEM THAT IF THEY HAD BETTER CUSTOMER SERVICE … CUSTOMERS WOULDN’T GET FRUSTRATED AND DISGUSTED WITH THE NUMEROUS ATTEMPTS FOR ASSISTANCE. After several attempts for assistance from Zoom Electric Scooters with installing these (6) New MIGHTYMAX BATTERIES ALL WITH ENGLISH INSTRUCTIONS AND INFORMATION on how to handle them, but I needed Zoom to help me with the installation and what response did I get?… Email June 4th, 2022 ; Pls show us the wires and how they are connected. June 4th, 2022; We will check if they are installed correctly. Told to take pictures and video. MY concerns before REMOVING THE ORIGINAL LEAD ACID BATTERIES and RECEIVING THE NEW LEAD ACID BATTERIES, I ASKED IF I NEEDED ANY SPECIAL EQUIPMENT, TOOLS, OR CLOTHING. I received an EMAIL on MAY 7th, 2022 advising me that ‘You need to wear ONSULATED GLOVES ALSO. O.K… But, what really pissed me off was on May 7, 2022 I received another email that simply stated and I quote; “IF YOU ARE HANDY THEN IT SHOULD NOT BE DIFFICULT.” IF I AM HANDY…. WHAT GREAT ADVISE…. So, if ZOOM ELECTRIC SCOOTERS want to take LEGAL ACTIONS AGAINST ME FOR TELLING THE TRUTH. AN AMERICAN CITIZEN OF THESE UNITED STATES LAND OF THE FREE AND FREEDOM OF SPEECH. THEN I ASK, ‘WHAT HAS BECOME OF OUR COUNTRY?’

Buy zoom online Order No. 11792 Placed on May 28, 2022 On Sat, May 28, 2022, 8:52 AM ZOOM Electric Scooters I find msg zoom Update information Your scooter is scheduled to arrive to you on about 7/18-7/22. I find update email Thanks again for your order. Your scooter has been in transit. Since it is a very big item, to cut down costs to offer free shipping, We use consolidated rail transport and trucking in between. With the big shortage of drivers in the country now, the shipping is longer these two months especially with the busy season. We state on our website our website that shipping can sometimes take more time during busy seasons. Most other companies in this industry have a 3-4 month wait now due to supply chain shock. We greatly appreciate your patience. Customer satisfaction team Zoom Electric Scooters Electrify Life

Purchased in spring 2019 and now going on 4,000 Km's. Still looks and rides like new! So far I've only replaced 3 of the 6 batteries. 1 last year, and 2 this spring. No other issues at all. Speed still hits 40 KPH. For the price, and features, you still won't find a better electric scooter available for sale in the US.

It took a little longer than promised, about 2 weeks late, but the sales manager Ken responded to my texts and actually personally delivered my scooter to my home He took the time to make sure I was comfortable with the scooter and hung around for a half hour while I test drove it. That is top notch customer service! Thanks, Ken!! Now wherever I drive my scooter everyone says the same thing, “I want one!”

Overall I like my Zoom scooter, I use it to zip around the side streets and go to the store to save miles on my Chevy Bolt EV. It is fun to ride and I like it. I was supposed to get a free helmet with it, but never received it. So, it is not perfect, but not a bad little ride and uses no gas for getting around the back streets. I have only had to call for information once and that was when I first purchased they were very responsive and helpful.

ZOOM Electric Scooters out of California…NEVER SENT NOR OFFERED TO GIVE ME “(6) FREE BATTERY REPLACEMENTS: As Replied from Zoom Electric Scooters & Mopeds, Jun 22, 2022 “We sent the customer free battery replacements, even though they were out of the one year warranty as courtesy. And we actually talked to customer on the phone many times as proven on our phone records, so the comments are highly untrue. Thanks.” I am only stated the TRUTH THAT ZOOMSCOOTERS DID NOT GIVE ME NOT ONE FREE BATTERY. I paid $417.95 on May 18, 2023 for Order#1175 to ZOOMSCOOTERS for (6) Replacement Batteries that ZOOMSCOOTERS ordered from Mighty Max Battery, Edison, NJ. I am only stating the TRUTH THAT I CALLED, EMAILED & CHAT TEXTED WITH ZOOMSCOOTERS on numerous occasions REQUESTING help for a certified mechanic shop I can take this ZOOMSCOOTERS to to have these (6) Batteries Replaced properly. I stated to ZOOMSCOOTERS that if their Customer Service was better customers wouldn’t get so frustrated with them. I purchased the ZOOMSCOOTERS Trike (3 wheels) in 2020 during the Covid-19 Pandemic for a little isolated me time. But, I have since given away. I have NO PROBLEM removing this posted review from TRUSTPILOT about ZOOMSCOOTERS. If you want something simple, fun and NO GAS. It’s a pretty fun thing to have.

I've had my Zoom scooter for several months now and I really enjoy it. For the amount of power, range, battery capacity and other specs, this scooter had the most affordable price. The delivery time was a bit longer than usual but it was shorter or comparable to other products I looked at. I remember at that time other products I was looking at were out of stock or would take several months to deliver, because of the pandemic and port/logistics issues. So it was understandable. On average, I get a range of about 50 miles, I usually ride pretty flat streets. It's comfortable with nice shock absorption and it's alot of fun to ride, the torque is instant. I've read that if you need a part or have some issues that need to be fixed, it may take some some time to wait for the parts or you may need to be able to find a mechanic that knows how to fix it, but i haven't had any issues with mine yet. I recommend this electric scooter if you want a good value compared to other similar scooters and can understand that maybe you may have to deal with some hiccups like longer delivery time for parts or something compared to other more expensive scooters.