Average
Based on 592 reviews
10 Federal3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
10 Federal (10federalstorage.com) has 592 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
592 approved reviews, newest moderated first
ALTON R.
Great service and assistance. Quick, easy and fast.
Reply from 10 FederalNov 1, 2021
Thank you for your 5-star review! Your satisfaction is our goal and we appreciate the feedback. - 10 Federal Storage Management
Christopher I.
Clean facility but 20 minute wait to access as the wrong lock was on the unit so we had to call
Reply from 10 FederalNov 3, 2021
Christopher, Thank you for your feedback. We apologize for any inconvenience you’ve experienced. -Management
Kari H.
Today I came by my unit which I don’t do often. The code for gate doesn’t work. The number to call doesn’t recognize my number. The hold time was over a hour and a half. I got in the gate only because someone came out to find my lock gone and a new one in its place. I have never been late with a payment and no one let me know you were changing my lock. So now I’m stuck behind the gate on hold and still can’t get on to my unit. What is going on here??? Oh and still on hold so thanks for that.
Reply from 10 FederalNov 3, 2021
Kari, We apologies for the inconvenience this may have caused, Tenants were notified 9/16 that an emergency vendor had to access units in which we had to cut locks and replace them. We did, offer those affected a credit on their account. After reviewing your account you should have received your credit by now, not, please reach out to our call center so we can address it. Thank you for your continued business -management
reginald B.
Keyboard to check in/out is difficult to use for us seniors.
Reply from 10 FederalNov 1, 2021
Thank you for taking the time to share your feedback. We appreciate it. Please reach out if we can further assist you. - 10 Federal Storage Management
David K.
I was paying 10federal to store my car beginning in May 2020 when they took over the Kingsport facility. In Oct 2021, a towing company removed my car; the towing company claims they received an order to do so via a text from a 10federal manager. I wrote this manager directly and she replied with a copy pasted PR template. Bills at the time were properly paid, withdrawn automatically from my bank. I receive numerous emails from 10federal; my address and phone is written on every bill; I have given them my license plate over the phone. They have adequate access to my information, yet unfortunately I did not receive any warnings beforehand about a problem with my car that would have warranted disposing of it. Most likely, 10federal was automatically withdrawing money from my account each month for over a year, but not keeping track of what car I was paying to have stored, despite me giving my vehicle information to their call service. In comparison, the towing company is run by competent people who figured out who the car belonged to and sent me a registered letter immediately. If 10federal were as diligent in keeping track of customers' property and looking up the license plate information that I had provided over the phone, they would have known that the car belonged to a paying customer, and saved me a $650 impound bill.
Reply from 10 FederalNov 3, 2021
David, We are sorry this has been your experience, several notices and attempts were made contact you beginning in July 2020, as you were not parked in your designated parking space. Unfortunately this was a breach of your lease, and was considered an abandoned vehicle. If you have any other question or concerns please feel reach to reach out to the call center. -Management
Sabrina D.
Wasnt able to look at unit b4 i rented it.
Reply from 10 FederalNov 1, 2021
Thank you for your 4 star review! We appreciate you taking the time to let us know your feedback. - 10 Federal Storage Management
Smurthy P.
We moved in the unit on Saturday 10/23/21
Reply from 10 FederalOct 25, 2021
Smurthy, Thank you for your 5-star review! We appreciate your business. Happy storing! -Management
Natasha S.
Super nice and very helpful!
Reply from 10 FederalOct 25, 2021
Natasha, Thank you for your 5-star review! We are happy to hear about your experience with our team. Happy storing! -Management
