Average
Based on 592 reviews
10 Federal3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
10 Federal (10federalstorage.com) has 592 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
592 approved reviews, newest moderated first
Frank S.
The lady that helped me get a unit was very helpful.This was the second unit that I have reserved and both have gone very smoothly.
Reply from 10 FederalSep 27, 2021
Hi Frank, Thanks for the 5-Star review! We are happy to hear that our Customer Support was able to assist you. - 10 Federal Mgmt
Tom S.
I thought the indemnity insurance requirement was for renting storage units. I rent a parking spot to store my 30' travel trailer and was suddenly charged after having rented without that for several months. When I called about it, I was told to submit insurance verification and once it was received, I could call back and get the insurance charge refunded. After a long time on the phone with USAA to get all the ridiculous requirements met for the proof of insurance, I called in only to be told it was submitted too late and I wouldn't be refunded, even though the insurance I have was in effect the entire time. This is the second time I have been misinformed by this company and it always costs me.
Reply from 10 FederalSep 21, 2021
Tom, We apologize for any inconvenience this has caused. After looking into your account we do see that you did not initially provide us with proof of your personal insurance, we do periodic audits of the facilities to make sure that everyone is covered by either their own personal insurance or our Indemnity Waiver Program. It is also stated in your lease agreement that you agree to be enrolled in the Indemnity Waiver Program unless you provide proof of personal insurance. In an effort to try and make this right we will be re-evaluating your account and will be in contact with you. We hope this provides clarity into the situation. -10 Federal Management
Tiffney
The website is hard to navigate. We struggled to get in the gate and sat for over 10 minutes trying to get out. You have to call customer service to do anything and that’s not easy. I called a total of 8 times, either got a voicemail, or a hang up. Seriously considered driving through the gate. While they are (barely) cheaper then the others around them, they are super hard to get a hold of. Just pay $5 extra and save yourself the hassle.
Reply from 10 FederalSep 21, 2021
Hi Tiffney, We are sorry for any inconveniences you may have experienced. From what we have gathered, we see that the wrong gate code may have been used during your exit. We understand this happens all the time. As long as you use your correct code, the gate will open for you. Thank you for your continued business. - Management
Jessica D.
I opened my unit and there was trash and someone left furniture that they didn’t want inside it. Y’all need someone in site
Reply from 10 FederalSep 21, 2021
Jessica, Upon looking into the history on the unit account it seems as though there was a previous tenant that left their items in the unit when they vacated. Normally when someone is vacated from our system the unit would automatically be marked out of service and scheduled for cleaning but in this instance it seems as though there was a glitch in the system that did not allow that to happen. We apologize for any inconvenience that this has caused and are working to sort out what allowed this to happen. -10 Federal Management
BobbyDollar
After several conversations with their staff about a problem at their Sedwick location, and their lack of interest or concern, I was go to relocate. Then the next mont I found out that UHaul had purchased this location. Within a week, and before I could discuss the problem with them, they were already working on it. I am now completely happy with my unit, and I also found out when I'm late with my payment, I am not charged a 75% late fee, Thank You UHaul, and no thank you 10 federal !!
Reply from 10 FederalSep 27, 2021
Hello BobbyDollar, Thank you for your feedback. We apologize for any issues you encountered while storing with us before the Sedwick Rd facility was sold to UHaul in June. We are not able to locate your information as a past tenant in our system for that location. We'd appreciate hearing more as this is the first time we've heard of these issues. Please do not hesitate to reach out to discuss. We thank you for previously choosing 10 Federal to store your belongings! -10 Federal Storage Management
Paul B.
Clean and easily accessible. They provide a lock so savings there as well as reasonable rental fee. No carts or dolly to help with the move so plan to make a bunch of trips, or rent one somewhere else. I signed up online and checked in without ever seeing an employee.
Reply from 10 FederalSep 20, 2021
Paul, Thank you for you 4-star review! We look forward to your continued business. Thank you, -10 Federal Management-
Russell M.
The ease of the move was awesome. Facility was clean and ready for me. The ease of renting was very easy and complete
Reply from 10 FederalSep 20, 2021
Hi Russell, Thank you! We appreciate the 5-Star review. - 10F Management
Roger H.
Exit keypad is illegible. Combination to open existing lock on unit did not work but a call to the help line number (Sabastian?) quickly remedied the problem. No other issues renting the unit.
Reply from 10 FederalSep 16, 2021
Roger, Thank you for your 4-star review! We will contact the maintenance tech right away regarding the keypad. We apologize for the lock combination not working but happy to hear that Sebastian was able to help you. We look forward to your continued business. Thank you, -10 Federal Management-
