Reply from Abode MoneyOct 8, 2026
Hello,
My name is Noah, and I'm the Customer Experience Manager at Abode Money. I take concerns about the accuracy of our property tax appeal guidance seriously, and after personally reviewing your account, I want to address the issues you've raised.
First, our filing deadline for Kendall County is correct. The deadline for 2026 property tax assessment appeals is October 19, 2026, exactly as stated in our filing guide. This date is confirmed on the county's official website, which you can verify here:
https://assessments.kendallcountyil.gov/
Second, after reviewing your Comparative Market Analysis (CMA), I agree that the evidence we provided should have been better. Due to an oversight, my team failed to flag that some of your comparable properties were outside the acceptable lookback window.
I would note that using a comparable sale that has sold more recently is acceptable provided that the sale took place after the relevant lookback window closed. Nevertheless, the old sales should not have been included, and our analysis should have prioritized more recent, relevant transactions. In your case, we fell short of that standard, and I sincerely apologize.
Our CMAs are assembled and reviewed by property tax experts, and customers should be able to trust that the evidence we provide has been thoroughly evaluated. This report did not meet the standard of quality we expect from our team, and I take responsibility for that.
I do want to address your final point regarding customer service. We've reviewed our records and cannot find any emails or text messages from you raising these concerns or requesting assistance. Had you contacted us, we would have been happy to review the comparable sales, correct the issues, and provide you with an updated analysis. Our team is always available to help customers who have questions about their reports.
Your criticism of the evidence packet is fair, and I appreciate you bringing these shortcomings to our attention. However, we were never given an opportunity to address your concerns before this review was posted.
I'd welcome the opportunity to personally work with you to correct your analysis and ensure you have the evidence you need to pursue your appeal before the October 19 deadline.
Best wishes,
Noah
Customer Experience Manager
Abode Money