Reply from Abode MoneySep 10, 2026
Hello Douglas!
My name is Noah, I'm the Customer Experience Manager at Abode Money. Genuinely, this is my favorite review we've ever received as a company. Thank you so much for sharing your experience with our other prospective customers! I'd love to provide some context here.
As you saw, our savings estimate is an initial scan of your neighborhood's real estate market. We look quickly at both your home and the homes in your area and try to model how much money you could save with a winning appeal. After you sign up, and once your Notice of Value is released, our team compiles your strongest appeal package. The Notice of Value number, once released, can change the size of the savings opportunity available through appeal, which is why the initial savings estimate can differ from the final opinion.
When preparing your appeal, we need to come in lower than your Notice of Value; if we don't, even if we think we can win a reduction, it won't always make sense to file. In your state, the type of reduction we could've won you wouldn't result in cash savings, and it would actually result in you paying MORE taxes if you move within the state. That's why we didn't want to proceed with filing.
Sometimes we can save you money, but that savings would be less than the cost to sign up with us, so we would rather save you the filing fee and have you not file at all.
Finally, in other cases, we have evidence for a reduction that does indeed result in cash savings, but we can look at the comps the county will use for rebuttal and tell that we're not likely to succeed. This involves considering the prevailing "culture" in your county: are the appraisers friendly towards homeowners and work in good faith, or do they ruthlessly defend their valuations? If your appeal expert feels there's little chance to succeed, we'll tell you.
The most important thing I want our customers to take away from your experience is that I will ALWAYS work directly with any customer to resolve their concerns in good faith. Whether you're dissatisfied with the experience, or you just didn't save money, you can reach out to my team and I'll make sure we reach a resolution you're happy with. It never hurts you to try our services thanks to our Savings Guarantee.
Douglas, I'm so grateful for this opportunity you've given me to share with our customers. I want you and everyone else to know that we pride ourselves on white-glove service and happy customers above everything else! If you want us to take another look at your home again next year, don't hesitate to reach out, we'll be happy to do so. In the meantime, the rest of our savings tools (utilities, insurance, and more) are available to you free of charge! Thanks for trusting us with your home, whatever the outcome. We'll always make sure it's worth it.
Best wishes,
Noah
Customer Experience Manager
Abode Money