Acme ToolsReviews of acmetools.com

A coyote cartoon came to my office wanting to sue the company and I realized they do very bad things to cartoons so yeah please delete this company.

I ordered a Kreg track saw on 8/16/26. As of today, 10/15/2026, two months later, I still have not received the batteries and charger. A track saw is worthless without a battery.

ordered a tool set august 7, was told september 3rd. checked in on it september 5th and was told early october. then in early october, i was told mid december and gave up/canceled the order. what was a birthday (august) tool purchase might have shown up for christmas -- but again, probably not. Make sure you actually get your money back!

I am writing to formally escalate a highly frustrating experience regarding my recent saw order. Not only did the item arrive as a clearly opened/returned box, but it was also shipped with the incorrect bar and chain combination. Because I had a time-sensitive job scheduled for the weekend, I had to personally purchase the correct chain just to make the tool usable. I initially emailed your support team on Saturday, one hour after delivery. Having received no response by Tuesday, I called your customer service line and waited on hold for nearly an hour. When I finally reached a representative, I offered a highly reasonable resolution: I am willing to keep the open-box item and the incorrect bar, and I will return the unused chain if you will simply send me the correct chain. Instead of resolving this straightforward issue, I was told the matter requires an internal "investigation" and that I must wait another 3 to 5 business days for a response. This is entirely unacceptable customer service. Frontline representatives should be empowered to resolve clear shipping errors immediately rather than hiding behind multi-day escalation processes. As a professional, I cannot afford to do business with a company that delays my operations due to its own fulfillment mistakes. I expected a prompt response and a direct resolution to this issue today. This cannot be resolved immediately, I will take my future business exclusively to competitors like Ace Hardware and Home Depot. Sincerely, A first time buyer here. By far, this is the worst experience I have ever had in my life ordering from a tool store. I will stick with Ace Hardware and Home Depot forever now. The customer service representative seemed like he couldn't do anything other than escalate the issue. What are they even there for? How are you guys even in business treating you're customers like this??

Ordered a backpack that I needed. The coupon code would not apply but that was OK, I would just have them apply it at the store. The website said my order would be available in 4 hours. It wasn't until later I realized that the store was closed. I'll be canceling the order, paying more money for the same product on Monday and be very happy to NOT be doing business with this apparently shady seller. Spread the word.

Horrible, horrible, horrible, in every meaning of the word, retail company! No communication. No phone number readily available to assist with online order issues. Slow to respond. The estimated product delivery windows are no where near what the real delivery times are, if you ever even get the product. I made the mistake of not checking reviews. They just don't care!

Horrible customer service. Order delayed, no communication other than product is still coming, delayed again, still coming, delayed again, and after 2 months was told order was cancelled.

Be aware Acme Tools sells used products as "new". Meaning you pay the full price for a customer return. Their customer service was unhelpful and rather robotic. Telling me to return and buy it again although it's no longer on sale - I prefer purchasing full price from trusted retailers at this point.