Acme ToolsReviews of acmetools.com

I can't rely on them for fast delivery. We're in the same state and for some reason in stock items can take a week to get here.

We ordered a miter saw and had to return. The initial process was easy from their site, including printing the label and easy pickup. Their posted return process on their website says it will be processed within 2-3 business days upon receipt. Not only do they not show that they even receive our order on business day 3, they also never responded to the message I sent via their website last week, and I had to wait on hold for 20 minutes to finally confirm it's in their warehouse (thank goodness for FEDx delivery proof). They now say it will take 7-10 business days for the return to be processed. This was our first experience with this company. We don't do business with people who post one truth and live a different one. We call that lying to customers. We won't be back.

I've had a couple of orders with acme that were totally fine. On my most recent order, it was significantly delayed, which they did not tell me until I contacted support to ask why I didn't have a shipping notification yet after 10 days. At that point they said it was backordered with an ETA of about 2.5-3 months, so I asked to cancel the order. They said they could not and I would have to wait for it to arrive and could then return it. I could not wait that long (birthday gift) so I ordered it from someone else. In about 2 days I got a notification that it had shipped, and it arrived a few days after that. How did they get the timeline so wrong? Then, I had to pay the shipping to return it! When I asked about reimbursement, I was informed, that the bad information was not their responsibility. To add insult to injury, they have also referred to me by an incorrect name in every support response.

Customer service is MIA. I ordered 3 items. One was not in stock, I was not made aware of this until they had prepared 2 items for shipping. Tried to cancel the 3rd item, removed it from my order and emailed customer service not to send it due to I went elsewhere because I needed it to finish a project. They sent it anyway weeks later. No problem, I will not be returning.

Don't believe their estimated delivery. Placed an order for Milwaukee Forge batteries, 12.0 with a free 8.0. Estimated delivery for the 12.0 way Dec 12, estimated delivery of the 8.0 was Nov 20. Today is Nov 23 and neither have been delivered. The website shows inventory of the 8.0 but Acme Tool support claims back order status for both because of shipping issues from Milwaukee. Not very happy.

While searching on the internet I came across the Big Red Tool Sale on Acme tools.I have extensions installed on my computer that automaticly search for coupons I added two Milwaukee Tools (witch are very high rated tools} to my cart. On the Acme site if they have special deals you see them in green in the decription of the product well the one was was buying said free battery and charger with the purchace so I added it to my cart. When checking out the extenion added a coupon 10.00 dollars off. I thought oh great getting the free battery and saving ten dollars too. Well when I received the tools NO Battery and charger did not come. So I called Acme tools and the company representative told me because I had the coupon on my order that coupons and specials do not stack I had no idea. So the moral of the story is you should always check company's coupon policys before you buy this i did not do wish I had since I had never bought from them before. I probily will not buy from them again live and learn.I did not want to send the products back because it was a birthday present and i checked there return policy and they have a restocking fee if the product is not defective.

I've ordered twice from this company one order is understandably taking 3 months to ship backorder from the manufacturer. The other order is one I could pickup from my local hardware store and is taking 4 weeks to get to me. Both orders when ordering let me order without letting me know there was an extended waiting time for the order to ship. When I tried to cancel the order that took 4 weeks they said it magically already has shipped and there is no way to stop it. I will not order from this company again. Oh also this item that is taking 4 weeks to get to me is 10 dollars cheaper on A and 5 dollars cheaper at my local hardware store.

Ordered a band saw online with 3-5 week backorder. After ordering it became 8-10 week delay. Attempted to cancel order was met with irrational responses and processes of delay. I retrieved my payment thru a claim of fraud with payment company.