Average
Based on 239 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
High-quality, affordable human hair extensions with free worldwide shipping and 30 to 45 days money back guarantee.
Airyhair (airyhair.com) has 239 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
239 approved reviews, newest moderated first
ameena
This company is great! They’ve gone way beyond my expectations and have colored hair that was not in their color wheel and made every effort to please and accommodate me. I’ve used them for years and they are always dependable. I have tried many expensive ones like Great Lengths and I like these better! I would highly recommend Airy Hair any day.
Reply from AiryhairJul 1, 2026
Thank you very much!
Terri W.
I have always had great experiences with Airy Hair. Good quality hair at good prices. I have always had great communication with them. They custom make your order, so it can take up to two weeks before it's ready to ship, but it says that on the website. Worth it!!
Rey K.
I’ve tried to reach you through your contact form, I’ve called, I’ve reply to my order confirmation at business @airynetwork .com I’m not getting any reply. I leave a review here and you tell me to reply to a PayPal email but you don’t list that email. I need you to explain how I can contact you to confirm my order will ship at some point.
Reply from AiryhairMay 14, 2026
Hi, We’re very sorry for the frustration and confusion caused. The issue has now been fixed — there was still an old email address appearing in one section of our system that is no longer monitored, as we recently switched to a new contact email. Unfortunately, this caused your messages to be missed, and we sincerely apologize for that. We have now sent you a message from airyhair@fastm… regarding your order. Please check your inbox (and spam/junk folder just in case) and reply there so we can assist you directly and confirm everything for you. Again, we’re sorry for the inconvenience and appreciate your patience. Best regards, AiryHair Support
Laura K.
This company doesn’t care about its customers. They are so rube and could care less. They accuse me of opening a case with PayPal and telling me I could not do any further orders with them. How a minute later the emailed and said say work person. Their phones are turned off. If you email and ask a question they will tell you that you are spamming them to stop emailing them. I have never been treated so badly by a company. I did finally open a case because they created a shipping label but it was not leaving their facility. Once I opened the case they shipped it three days later. However the package was empty. PayPal sided with them. Please don’t waste your money. I lost mine. I have copies of all the emails to prove this.
Reply from AiryhairApr 9, 2026
While we appreciate all feedback, we must address the significant misrepresentations in your review. At Airyhair, we prioritize transparency, and the facts of this transaction do not support your claims. Agreed Timelines: You explicitly selected a "Pre-Order" item, which carries a clearly stated 7–15 day production window. Despite this agreement, you began sending a barrage of daily emails demanding immediate shipment well before that window had closed. Contradictory Claims: It is important to note that when you opened a dispute with PayPal, your reason for the claim shifted multiple times—first citing "service dissatisfaction," then "item not received." PayPal ruled in our favor within hours once we provided proof of delivery. Documented Evidence: Your claim that you received an "empty bag" is directly contradicted by official FedEx records, which show the package was delivered at a weight of 1.1 lbs. We rely on third-party, verifiable data from global couriers, not fabricated claims. Professional Boundaries: We eventually notified you that we would no longer accept your orders. This was a necessary step taken in response to the tone and frequency of your communications, which we viewed as harassment toward our staff. We have fully fulfilled our obligations, from the custom production of your rare #18 Curly Wave hair to its documented delivery. We take the integrity of online trade seriously and will not issue a refund for a product that was successfully delivered as described. We ask that you stick to the facts and cease making false accusations against our business. https://imgur.com/a/oeG2KmW Figure 1: Shows our 7–15 day production timeline. Figure 2: FedEx weight data, proving the package is not empty. Figures 3–5: Long-term client history, demonstrating our reliability and established reputation.
Natasha T.
This company has the longest tape-in extensions I can find on the market, and they are quality! I upgraded for the higher quality options (double drawn, remy premium plus) and they last so long! I've been reusing them for ages. I also custom dyed the 60 platinum and it dyed beautifully (as with any hair, ymmv, make sure to do a test piece).
Ch
Ich hab ein Gerät gekauft und mir gefällt nicht. Auf web site steht während 14 Tage man kann zurück schicken. Niemand hat mir geantwortet!!! Ich hab geschrieben und ein Formular ausgefüllt niemand hat antwortet.
Reply from AiryhairApr 9, 2026
Sehr geehrter Kunde / Sehr geehrte Kundin, vielen Dank für Ihre Rückmeldung. Wir möchten den Sachverhalt hiermit klarstellen: Erreichbarkeit: Die Behauptung, dass niemand antwortet, entspricht nicht der Realität. Wir bearbeiten alle Anfragen chronologisch während unserer Geschäftszeiten. Wenn Sie uns außerhalb dieser Zeiten oder am Wochenende schreiben, bitten wir um die übliche Bearbeitungszeit von 24–48 Stunden. Widerrufsrecht: Unsere 14-tägige Rückgabegarantie ist ein fester Bestandteil unseres Services. Diese gilt jedoch nur für unbenutzte und originalverpackte Ware. Ablauf: Das Ausfüllen des Formulars ist der erste Schritt. Sie erhalten automatisch oder nach Prüfung eine Bestätigung mit den Rücksendeanweisungen. Bitte prüfen Sie Ihren Spam-Ordner, da unsere Antworten dort oft fälschlicherweise landen. Anstatt öffentlich zu behaupten, wir würden den Kontakt verweigern, bitten wir Sie um Geduld und eine sachliche Kommunikation. Wir werden Ihre Rücksendung gemäß unseren Richtlinien bearbeiten, sobald Ihre Anfrage an der Reihe ist. Das Airyhair Team
amy J.
Fantastic customer service that went above and beyond to accommodate my needs and the hair is exceptional as well!
Reply from AiryhairApr 10, 2023
Thank you for your feedback and for being an amazing long-term client. After operating AiryHair for more than 15 years, we can’t help but appreciate clients like you, hence in 2023 we’re switching our focus towards the wholesale orders while selectively canceling some of the retail ones. It helps to avoid biased evaluations and exaggerated feedback by new-time purchasers who seek affordable hair but expect it to surpass the quality of extensions that cost 3-5x more. Our intention was always towards bringing affordable hair to every household, but, of course, we offer premium options too. So, here’s to ten more years of partnership as we transfer retail orders to you and continue bringing you more and more happy clients. They might pay more, but that’s the cost for getting a premium package and a local service. In fact, thanks to incredible results by our clients who sell AiryHair extensions, our wholesale base as well as the % of returning clients increased from 40% in 2021 to 60%+ in early 2023. - Our Updates in 2023 - After close to 400 days of extensive testing, our new factory is ready to ship Remy Plus hair extensions instantly (no more waiting times) while offering them at a 50% discount rate (limited offer). Our customer service and terms have been revamped to avoid unreasonable clients while offering exceptional customer service for everyone else. It helps to alleviate the stress from the staff while responding to every client faster than ever. Seamless extensions are now available in the custom hair order area. Toppers, closures and more hair accessories are coming soon! We believe that the never-ending pursuit of product cost-effectiveness is the most important to a hair store. Therefore, our whole team welcomes you or everyone to experience to our progress and join hands with us to welcome AH's second fifteen years. Thank you. AiryHair CEO, Sam Fisher
Lindsey
This isn't about the product, it's about the customer service. I haven't purchased any product yet, just doing my due diligence before purchasing. ithout even having the product in my hands, I can already tell Airyhair just might be on my personal 'Top Hair Extension Brands' after reading reviews. I appreciate and respect 'No Bullsh**, No Problems' type of brands and well... Airyhair is just that! Seeing how you handle satire bad reviews is enough for me. Take my effing money. Take it all! Your inventory is everything a hair extension line should be Off I go to drain my savings, my husband's savings, my kids college savings, the secret account I have that my husband has no clue it exists, and my ex's savings (checkmate, b****..betcha wish you didn't bang neighbor now). ❤️
